What are the responsibilities and job description for the QA Manager - Manufacturing position at HR Direct Services?
Role Overview
We are seeking a Quality Assurance Manager to establish and strengthen the Quality Management System (QMS) for a growing business. This role partners closely with U.S. customers, internal stakeholders, and the Shanghai-based quality team to identify gaps, implement high-quality solutions, and ensure regulatory and customer compliance.
Market Segments: Food & Beverage, Sports Nutrition, Dietary Supplements
Reporting: Reports to the Quality Manager (Shanghai, China) with a dotted line to the U.S. President.
Key Responsibilities
- Manage U.S. customer complaints, investigations, and CAPAs in collaboration with the Shanghai quality team.
- Oversee sample management and quality documentation to ensure accuracy, traceability, and compliance.
- Maintain and enhance QMS elements including HACCP, CAPA, Change Control, metrics, and records.
- Coordinate with the Shanghai team on audits, customer expectations, factory evaluations, and best practices.
- Support customer audits, warehouse inspections, and quality questionnaires.
- Develop and implement SOPs and lead QMS rollout supporting ISO, BRC, GMP , and FSMA/FSVP compliance.
- Partner with sales and purchasing on qualification projects, regulatory training, and method/spec alignment.
- Maintain subject-matter expertise through ongoing training and industry engagement.
Qualifications
- Bachelor’s degree in a technical field
- 5 years of relevant technical experience
- Working knowledge of ISO 9001, FDA cGMP (21 CFR 111/117), HACCP, and USDA NOP requirements
- Experience in dietary supplements or functional food ingredients preferred
- Proficiency with CRM/ERP systems and Microsoft Office
Skills
- Strong judgment, decision-making, and problem-solving abilities
- Excellent communication and cross-cultural collaboration skills
- High emotional intelligence and adaptability