Sales Associate (Fitness Studio)

Location: Concord, CA (The Willows)

Position Type: Part-Time (15-25 hours/week)

Studio Staffed Hours: M–Th 11:00 AM – 8:00 PM, Fri 9:00 AM – 6:00 PM, Sat 9:00 AM - 2:00 PM (Sales Associate would work within these hours and at select community pop-ups & events)

HOTWORX Concord is a 24-hour infrared fitness studio and the first-ever implementation of 3-Dimensional Training. We combine Heat, Infrared Energy, and Exercise to help members flush toxins, tone up, and torch calories in less time. Our studio offers virtually instructed sessions ranging from Hot Yoga and Pilates to Hot Cycle and Barre, all within semi-private saunas. Our workouts are suitable for all fitness levels and give members MORE WORKOUT IN LESS TIME. We are looking for an energetic sales associate to help us open our new location and build a thriving fitness community.  

Sales Associates provide superior customer service, drive traffic into the location and continually increase the membership base with a focus on the retention of current members. SA’s priority is to ensure every member receives a "5-star" experience which includes a clean studio (cleaning the studio is a core responsibility of sales associates).

• 1 years previous experience in customer service (fitness or service industry preferred). 
• Friendly, outgoing personality and can-do, optimistic attitude.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Proficiency with computers, studio software and strong attention to detail and accuracy.
• Trustworthy and ability to gracefully handle conflict.
• Must personally lead a healthy lifestyle and love fitness/health/wellness.
• Experience with social media to help drive awareness, consideration and sales.
• Must complete all HOTWORX University certifications and maintain CPR/First Aid certification.
• Participate in any team or corporate training including webinars as assigned by the general manager/owner. 

• Sales & Growth: Contribute to membership sales efforts, meet monthly performance goals, and use measurement tools within HOTWORX software to track progress. Help the General Manager with community events and increase member referrals through referral programs.
• Operations & Maintenance: Maintain the HIGHEST standards of studio cleanliness and equipment functionality. Daily cleaning of all areas (including lobby area, saunas, functional training area and restrooms) and monthly deep cleaning sessions in order to maintain sanitation standards.
• Marketing & Branding: Help with capturing on-brand, elevated social media content for Instagram (potentially TikTok) and social media engagement and represent the HOTWORX brand professionally at all times.
• Member Experience: Help foster a positive, energetic culture that prevents member attrition and encourages a healthy lifestyle. Assist members with setting up the HOTWORX app, answering questions, providing proper sauna and workout instructions and upselling retail items. Promote participation in workout challenges and use of Training Trax in the HOTWORX app. 

• Competitive base salary plus commission and bonus based on performance.
• Substantial paid training and professional certifications provided.
• Free studio membership and discounts on retail products.
• Opportunity to be part of an innovative, rapidly growing fitness brand from the ground up.

Pay Range: $17/hour commission and bonus based on performance