Night Auditor

Job Description

DO YOU LOVE WORKING NIGHT SHIFT? DO YOU LIKE WORKING INDPENDENTLY AND HAVING A NIGHTLY STRUCTURE?

Night Audit Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

We offer excellent compensation packages that include competitive hourly pay, medical benefits (full-time/year-round employees only), employee meal, and subsidies for discounted ski passes to JHMR or other local mountains (details and conditions apply).

You'll get to know guests during their stay and give helpful suggestions about the area.

If you are organized, efficient, and tidy we'd love to know more about you.

Contact us to find out more about joining the team!

Job Type: Full-time

Salary starting at: $22.00/hour

Job Types: Full-time, Part-time

Pay: From $23.00 per hour

Work Location: In person

Salary : $22 - $23