What are the responsibilities and job description for the Cart / Bag Room Attendant at The Rock Pro Shop position at Hotel Investment Services?
Become part of the team at Drummond Island Resort & Conference Center - one of Michigans most unique destination resorts. Our 2,200-acre waterfront property features a 40-room log Lodge, a collection of spacious and luxurious waterfront cabins, championship golf at The Rock, The Ridge Off-Road & 4x4 Park, sporting clays, paintball, marina services, trail systems, and Pins Bar & Grill, our lively and casual gathering place, and Bayside Dining, our signature waterfront restaurant and banquet venue hosting weddings, group events, and special celebrations throughout the season.
The Cart / Bag Room Attendant is a key member of The Rock Pro Shop team, responsible for delivering a welcoming and professional first impression for all golfers. This role supports daily golf operations by managing golf carts and bag handling, maintaining practice facilities, and assisting guests to ensure a seamless and high-quality golf experience from arrival to departure.
Duties & Responsibilities:
- Prepare, stage, clean, and organize golf carts daily to ensure they meet resort presentation standards
Greet golfers upon arrival and assist with unloading, staging, and storing golf bags
Load and unload golf bags onto carts with care and attention to detail
Maintain cleanliness and organization of the bag room, cart barn, and surrounding areas
Set up and maintain practice facilities including driving range, putting green, and short game areas (range balls, baskets, signage)
Monitor and replenish range balls; operate range picker as needed
Provide friendly, proactive guest service including directions, course information, and general assistance
Coordinate with Pro Shop staff to ensure smooth tee time flow and cart availability
Ensure all equipment is properly stored, charged, and secured at the end of each day
Follow all safety procedures and report any maintenance or equipment issues promptly
Qualifications:
- Must be at least 15 years of age
- Must be able to work weekends and holidays
- Must be able to stand for at least 5 hours at a time
- Excellent customer service and phone skills
Benefits:
- Part Time Benefits: Earned Sick Time (based on eligibility) - 401k with match Golf, Dining and Lodging Discounts