What are the responsibilities and job description for the First Mate - Pointer Boat position at Hotel Investment Services?
The Pointer has been taking passengers across the summer waters of Little Traverse Bay since 1934. Join our crew this summer as we celebrate her 91st year of operation. (For more information about the Pointer, click HERE.)
Job Summary
The First Mate ensures the safety of our passengers while leading Pointer Boat tours across Little Traverse Bay, providing information to individuals and groups on local attractions and areas of interest.
Duties/Responsibilities:
- Assist in navigating and maneuvering vessel if needed.
- Performs routine shipboard cleaning and general upkeep as required.
- Carry out captain's orders.
- Work with restaurant staff to coordinate food and beverage service onboard.
- Act as second in command if captain is incapacitated.
- Maintain deck log and passenger manifests.
- Take part in safety drills as required.
- Provides guests and visitors with initial safety and administrative information and direction.
- Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.
- Retells and relays important or interesting historical facts, dates, and anecdotes.
- Tailors tour content to the age and interest of guests and visitors.
- Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills with proven ability to facilitate conversations and stimulate large groups on long trips.
- Excellent interpersonal and customer service skills.
- Thorough understanding and knowledge of tour area including information related to its history, geography, scenic attractions, or other areas of interest.
- Excellent organizational skills and attention to detail.
- Ability to provide tours that are clear, informative, and entertaining.
- Excellent problem-solving skills with proven ability to improvise when unexpected problems or emergencies arise.
Education and Experience:
- High school diploma or equivalent required.
- Successful completion of on-the-job training required.
- Necessary licensing required.
Physical Requirements:
- Prolonged periods standing and walking.
- Physically able to speak for long periods of time while walking without becoming winded.
- Must be able to lift up to 15 pounds at times.
Job Details:
Job Type: Seasonal