What are the responsibilities and job description for the Housekeeping Intern - PM Shift position at HOTEL DROVER?
ABOUT HOTEL DROVER:
Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.
Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.
So, dust off your boots, grab your hat and join us at Hotel Drover.
WHO WE’RE SEEKING:
We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.
We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.
We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Guest Service Operations Intern will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!
ROLE SUMMARY: The Housekeeping Intern supports the daily operations of the Housekeeping department by assisting with the upkeep, cleanliness, and presentation of guest rooms and public areas. This role provides hands-on exposure to hotel housekeeping standards, quality assurance processes, and operational workflows within a luxury hospitality environment. The intern will gain practical experience in maintaining cleanliness standards, supporting room inspections, and ensuring guest satisfaction through attention to detail and teamwork.
ESSENTIAL FUNCTIONS:
- Assist with Housekeeping duties, including maintaining cleanliness, organization, and readiness of guest floors, service areas, and public spaces.
- Maintain cleanliness and presentation of public areas, back-of-house spaces, and guest corridors in accordance with brand standards.
- Assist Room Attendants and Housekeeping leadership with guestroom upkeep, restocking, and readiness.
- Assist with room inspections and quality checks alongside Housekeeping leadership to ensure brand standards are consistently met.
- Transport linens, supplies, and amenities between storage areas and guest floors to support operational flow.
- Ensure housekeeping closets, carts, and storage areas are stocked, organized, and maintained throughout the shift.
- Respond promptly to guest requests and service calls, ensuring timely delivery of items and resolution of needs.
- Collaborate with Housekeeping and Front Office teams to support overall guest satisfaction and operational efficiency.
- Support deep cleaning projects and special assignments in guest rooms and public areas as directed by Housekeeping leadership.
- Support inventory tracking by identifying supply needs and assisting with restocking requests.
- Assist in lost and found procedures by properly documenting and delivering items according to hotel policy.
- Participate in daily operations across all areas of Housekeeping, including Public Spaces, Back of House, and Guestrooms.
- Follow all safety, sanitation, and brand standards in alignment with company and regulatory guidelines.
- Maintain a professional appearance and demeanor while representing the hotel and brand.
- Learn and demonstrate understanding of hotel service standards, guest engagement practices, and operational procedures.
- Participate in daily briefings, training sessions, and operational meetings as assigned.
- Ensure confidentiality and security of guest information and hotel property.
- All other duties as assigned.
ENVIRONMENT / PHYSICAL REQUIREMENTS:
- Ability to stand, walk, and move for extended periods.
- Must be able to lift, carry, push, or pull up to 25 lbs regularly and 50 lbs or more with assistance.
- Comfortable working in various environments, including indoor/outdoor spaces and fluctuating temperatures.
REQUIRED QUALIFICATIONS:
- Currently enrolled in or recently graduated from a college, university, or relevant program.
- Strong interpersonal and guest service skills with a passion for hospitality.
- Ability to communicate clearly, professionally, and respectfully.
- Flexible schedule, including availability for evenings, weekends, and holidays.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Embody our Core Values: Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.
PREFERRED QUALIFICATIONS:
- Previous hotel, hospitality, or customer service experience.
- Strong multitasking and time management skills.
- Detail-oriented with strong problem-solving abilities.
- Interest in pursuing a career in hospitality or hotel operations.
Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.