PATIENT ACCESS SPECIALIST

Hoskinson Health & Wellness Clinic is a newly founded, physician-led, team-based healthcare organization located in the beautiful community of Gillette, Wyoming.

Our mission is to help patients live better, healthier lives by providing comprehensive, coordinated, and compassionate care that addresses the whole person. Founded by physicians committed to closing long-standing gaps in the healthcare system, our clinic is dedicated to innovation, accessibility, and personalized care for every patient.

We believe in:

• Integrating advanced, effective technology into care delivery.

• Encouraging collaboration among providers and support staff.

• Maintaining lower patient volumes to allow for more meaningful, individualized care.

The Patient Access Specialist serves as the first point of contact for patients entering Hoskinson Health & Wellness Clinic. This position is responsible for greeting patients, verifying demographic and insurance information, scheduling appointments, and supporting the overall efficiency of front-desk and registration operations. The role requires exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while maintaining compliance with HIPAA and clinic policies.

None

This position has no supervisory responsibilities.

• Greet and assist patients in a courteous, professional manner during the check-in and registration process.

• Collect, verify, and update patient demographic, insurance, and financial information accurately.

• Schedule appointments, procedures, and follow-up visits based on physician availability and patient needs.

• Verify insurance eligibility and benefits, ensuring accurate billing and reimbursement.

• Inform patients of financial responsibilities, including co-pays, deductibles, and payment options.

• Enter and maintain accurate patient information in the Electronic Health Record (EHR) and related systems.

• Maintain patient confidentiality and adhere to HIPAA and clinic privacy regulations at all times.

• Provide high-quality customer service by addressing patient inquiries, concerns, and complaints professionally.

• Collaborate with clinical and administrative teams to ensure a smooth and efficient patient flow.

• Support daily front office operations, including scanning, filing, and document management.

• Stay current on healthcare regulations, patient access policies, and payer requirements.

• Perform other related duties as assigned by the Patient Access Manager or Clinic Leadership.

Required:

• High school diploma or equivalent

Preferred:

• Completion of a medical office, healthcare administration, or billing/coding certification program

• Minimum 3 years of customer service experience required

• Prior experience in a healthcare or clinic setting strongly preferred

• Experience with patient registration, scheduling, or insurance verification highly desirable

• Excellent verbal, written, and interpersonal communication skills

• Strong attention to detail and organizational skills

• Proficiency in Electronic Health Record (EHR) systems and general computer applications (Microsoft Office, email, databases)

• Working knowledge of insurance verification, medical billing basics, and payer processes

• Understanding of patient privacy laws (HIPAA) and compliance standards

• Ability to manage multiple priorities in a fast-paced, high-volume environment

• Professional demeanor with a commitment to exceptional patient experience

• Prolonged periods of sitting, standing, and computer work

• Occasional lifting up to 20 pounds

• Visual acuity sufficient to review detailed records and perform data entry

• Standard clinical office environment

• Frequent interaction with patients, staff, and external contacts

• May require occasional flexible scheduling for clinic needs

• Health Insurance: 100% employer-paid premiums for medical, dental, vision, short-term disability, long-term disability, and life insurance.

• Supplemental Coverage: Optional hospital, accident, cancer, and voluntary life insurance.

• Retirement: Competitive company match with no waiting period.

• Paid Time Off: Generous PTO to support work-life balance.

• Professional Development: Assistance for approved continuing education and training.

Hoskinson Health & Wellness Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

To request a reasonable accommodation during the application or interview process, please contact Human Resources at (307) 387-9850.