What are the responsibilities and job description for the Front Desk Agent position at Homewood Suites by Hilton?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. Bilingual or multilingual candidates are highly encouraged to apply.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about the resort's amenities and services.
- Manage the check-in and check-out processes, ensuring accuracy in guest accounts and reservations.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain an organized front desk area, including managing phone systems and ensuring all communications are handled promptly.
- Conduct night audits as required, balancing daily transactions and preparing reports for management.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Provide information about local attractions, dining options, and activities to enhance the guest experience.
- Uphold the highest standards of hospitality while adhering to resort policies and procedures.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Familiarity with phone etiquette and handling multi-line phone systems is essential.
- Strong guest relations skills with a focus on delivering excellent customer service.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of night audit procedures is advantageous but not required; training will be provided as necessary.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while working in a dynamic environment!
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $17 - $17