What are the responsibilities and job description for the Front Desk Agent position at Crowne Plaza Hotel?
Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.
Looking for an evening Front Desk Agent. Hours would be from 3pm-11pm.
Job Responsibilities:
- Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction.
- Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
- Other duties as assigned.
Job Skills:
- Analyze and interpret business records and statistical reports; interpret policies established by administrators.
- Use mathematical skills to interpret financial information.
- Understand the government regulations covering business operations.
- Plan and organize the work
- Change activity frequently and cope with interruptions.
Job Type: Full-time, Evening Shift, Night Audit
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
People with a criminal record are encouraged to apply
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $16 - $17