Care Manager (Supervisor of Direct Care Services)

Role Summary

The Care Manager plays a key leadership role in delivering high-quality, client-centered care. This position is responsible for coordinating, implementing, and supervising care services while supporting caregivers and maintaining strong relationships with clients, families, and referral partners.

Key Responsibilities

Care Planning & Client Support

• Develop, implement, and regularly update individualized Care Plans based on client needs
• Conduct new client assessments
• Perform client and caregiver introductions
• Visit clients in homes, hospitals, and rehabilitation facilities

Caregiver Supervision & Development

• Supervise, coach, and support caregivers to ensure high-quality care delivery
• Provide ongoing training, including infection control and emergency procedures
• Conduct announced and unannounced quality assurance visits
• Address performance concerns and administer discipline when necessary
• Assist with caregiver onboarding and orientation

Communication & Coordination

• Serve as the primary point of contact for clients, families, caregivers, and referral partners
• Coordinate care with external providers (e.g., home health, hospice, facilities)
• Collaborate with the Staffing Coordinator to ensure appropriate caregiver-client matches
• Follow up on client and caregiver feedback, including surveys

Documentation & Compliance

• Maintain accurate, timely documentation in agency systems
• Manage care notes for long-term care insurance providers
• Track referrals and maintain CRM records

On-Call Requirements

• Serve in an on-call rotation to support clients and caregivers during evenings and weekends
• Respond to urgent situations, including staffing gaps or client care issues
• Perform caregiver and/or client support, including in-person visits, introductions, and new client assessments

Operational Support

• Support scheduling needs as required
• Participate in team meetings and ongoing training opportunities
• Serve as a backup direct care provider when necessary
• Cross-training in other areas to assist with office operations, as needed
• Work as otherwise directed

Qualifications

Required:

• 2 years of experience in a care-related role
• Supervisory experience
• Valid driver’s license and proof of insurance
• Ability to travel locally
• Basic computer skills (e.g., Microsoft Word, Excel, data entry)
• Ability to pass a criminal background check

Skills & Competencies:

• Strong interpersonal and communication skills
• Ability to work effectively with co-workers, clients, caregivers, families, and referral partners
• Sound judgment and problem-solving abilities
• Ability to lead, coach, and hold team members accountable

Schedule & Work Environment

• Full-time, Monday–Friday (8:30 AM – 5:00 PM; some flexibility required)
• Participation in on-call rotation (evenings/weekends)
• Frequent local travel required