Clinical Manager – Private Primary Care Practice

Company Description

MSA Primary Care is a private medical practice serving Licking County for over 40 years, dedicated to delivering high-quality, compassionate care. Our team comprises board-certified physicians and nurse practitioners specializing in Family Medicine and Internal Medicine, caring for patients across all life stages. We provide the convenience of on-site laboratory and X-ray services, ensuring efficient and comprehensive patient care. Our practice is committed to fostering a welcoming and professional environment to meet the community's healthcare needs.

Position Summary

We are seeking an operationally strong Clinical Manager to improve clinical efficiency, strengthen quality and compliance performance, and grow ancillary services (lab and x-ray) while delivering high-quality, compassionate care. Our team values collaboration, efficiency, and continuous improvement. This role is performance-focused and includes at-risk incentive plan tied to measurable results.

Key Responsibilities

·      Lead day-to-day clinic operations, staffing, schedules, and patient flow to improve throughput and cycle times.

·      Drive productivity and capacity planning (e.g. visits per provider per day)

·      Develop and implement clinical protocols and policies to increase efficiency

·      Manage labor to budget, including overtime control, cross-training, and staffing aligned to volume.

·      Increase ancillary performance by improving lab and x-ray utilization, workflows, and profitability.

·      Partner with billing and clinical teams to strengthen charge capture, documentation accuracy, and revenue cycle handoffs.

·      Maintain quality and compliance readiness (e.g. MIPS, preventive care initiatives, audits, HIPPA, OSHA, CMS and policy adherence).

·      Own patient experience performance, including service recovery and continuous improvement initiatives.

·      Track key performance indicators (KPIs), provide routine reporting, and corrective action plans.

·      Supervise and support clinical staff, including hiring, training, and performance management

·      Manage clinical supplies, inventory, and equipment

Qualifications

·  3 years of healthcare operations experience (primary care or multi-specialty preferred).

·  Active clinical license is preferred (RN, LPN, or Certified Medical Assistant).

·  Bachelor’s degree preferred (or equivalent experience).

·  Previous leadership or supervisory experience managing teams, schedules, and performance in a clinical setting.

·  Strong knowledge of EHR systems (experience with NextGen a plus).

·  Working knowledge of quality programs (e.g., MIPS, preventive care metrics, audit readiness)

·  Demonstrate success improving throughput, staffing efficiency, and/or financial performance.

• ·  Strong analytical, communication, and change management skills; comfortable with KPI dashboards & goal-setting.