What are the responsibilities and job description for the Clinical Manager position at MSA Primary Care?
Position Summary
We are seeking an operationally strong Clinical Manager to improve clinical efficiency, strengthen quality and compliance performance, and grow ancillary services (lab and x-ray) while delivering high-quality, compassionate care. Our team values collaboration, efficiency, and continuous improvement. This role is performance-focused and includes at-risk incentive plan tied to measurable results.
Key Responsibilities
· Lead day-to-day clinic operations, staffing, schedules, and patient flow to improve throughput and cycle times.
· Drive productivity and capacity planning (e.g. visits per provider per day)
· Develop and implement clinical protocols and policies to increase efficiency
· Manage labor to budget, including overtime control, cross-training, and staffing aligned to volume.
· Increase ancillary performance by improving lab and x-ray utilization, workflows, and profitability.
· Partner with billing and clinical teams to strengthen charge capture, documentation accuracy, and revenue cycle handoffs.
· Maintain quality and compliance readiness (e.g. MIPS, preventive care initiatives, audits, HIPPA, OSHA, CMS and policy adherence).
· Own patient experience performance, including service recovery and continuous improvement initiatives.
· Track key performance indicators (KPIs), provide routine reporting, and corrective action plans.
· Supervise and support clinical staff, including hiring, training, and performance management
· Manage clinical supplies, inventory, and equipment
Qualifications
· 3 years of healthcare operations experience (primary care or multi-specialty preferred).
· Active clinical license is preferred (RN, LPN, or Certified Medical Assistant).
· Bachelor’s degree preferred (or equivalent experience).
· Previous leadership or supervisory experience managing teams, schedules, and performance in a clinical setting.
· Strong knowledge of EHR systems (experience with NextGen a plus).
· Working knowledge of quality programs (e.g., MIPS, preventive care metrics, audit readiness)
· Demonstrate success improving throughput, staffing efficiency, and/or financial performance.
· Strong analytical, communication, and change management skills; comfortable with KPI dashboards & goal-setting.
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- 401(k) matching
- Bereavement leave
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $85,000 - $95,000