Care Manager

Join a team dedicated to making a real difference in the lives of our community. Our Mission at Friendship Village of Dublin is “To care for, engage, and inspire our community to reimagine and maximize quality of life at every age”. 

At Friendship Village our Values Drive us to RISE to any Occasion

Values:

Respect

Integrity and Innovation

Stewardship

Excellence

The Care Manager is responsible for onboarding all new clients for services and overseeing the care coordination of non-medical services to clients. The Care Manager is also responsible for projecting a positive public image of FVD through professional conduct and communications, while maintaining confidentiality where appropriate.

Essential Duties and Responsibilities.

• Present a professional, welcoming first contact to all visitors - residents, families, providers, vendors, staff, etc. by phone, in person and email.
• Meet with potential clients and/ or client representatives to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and client representatives who have yet to commit to service.
• Admit residents into the program. Complete required admission forms and follow process by entering admission data into Point of Care clinical electronic record.
• Conduct introductions with new clients and associates. 
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum two quality assurance visits per year.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and caregivers, and referral providers/care providers.
• Communicate any resident or associate concerns, complaints or grievances to the Manager in a timely manner.
• Work with clients/ client representatives on any issues that may arise to ensure timely and successful problem resolution and maintenance of high-quality service.
• Must be adept at working independently, highly self-motivated, enjoy working independently, and skilled at prioritizing variable work loads on a daily, weekly and monthly basis. Demonstrate proactive decision making in regards to resident needs and services needed to ensure resident safety, dignity, quality of care and independence.
• Be a resident advocate and meet with resident and/ or family members to provide information on services and provide resources. Discuss care and service options and interventions available in the Independent Living setting as well as the continuum of care. Refer to the Health & Wellness Navigator if applicable. Responsible for identifying and articulating the individual’s wishes, values and preferences and incorporate into the service plan if possible. Discuss benefit versus risk of aging in place services.
• Compile Admission Packets for all programs.
• Track daily resident census changes.
• Participates in on call rotation.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Minimum of 2 years in a social work field or related field 
• Customer Service experience required.
• Supervisory and/ or managerial experience in healthcare preferred.
• Must have good multi-tasking skills and be a team player.
• Ability to understand, follow and support established policies and procedures of the facility; ability to recognize emergency situations and respond appropriately; ability to plan, organize and prioritize assignments efficiently; ability to work effectively with minimum supervision; ability to adapt teaching to the situation and diversity of learners.
• Must be able to possess the ability to deal tactfully with personnel, residents, family members, visitors, vendors, and the general public.
• Must have problem solving skills. Must be able to make independent decisions concerning above job duties.
• Computer literacy encouraged. Strong interpersonal and communication skills. Teaching skills required. Understanding and empathy of the uniqueness of the needs of the elderly required.
• Regular on site attendance