Encompass Administrator

Job Summary

Homeland Talent Solutions has partnered with a well-established, relationship-focused financial institution to hire an Encompass Administrator. This company is known for delivering personalized banking and lending solutions while maintaining a strong commitment to operational excellence, regulatory compliance, and community impact.

In this role, the Encompass Administrator will be responsible for the design, configuration, testing, documentation, and deployment of system enhancements within the Encompass platform. This individual will ensure the system operates efficiently while supporting mortgage lending regulations and information security standards.

The Encompass Administrator serves as the internal expert for user administration, loan access configuration, and business rule management, helping maintain a streamlined and fully paperless lending environment. Working cross-functionally with lending, operations, and technology teams, the Encompass Administrator will also develop custom reports, support system integrations, and deliver targeted training to improve user adoption and productivity.

This role plays a critical part in maintaining the performance, integrity, and long-term scalability of the Encompass system, helping the organization continue to provide exceptional service to its customers.

Responsibilities

• Design, document, configure, test, and deploy approved system changes and enhancements within the Encompass platform
• Partner with Compliance and Security teams to ensure Encompass operates in alignment with applicable mortgage lending regulations and information security standards
• Identify and recommend system improvements that enhance efficiency, productivity, and user experience
• Research updates and functionality changes in new Encompass releases and related integrated applications
• Manage user accounts, roles, profiles, security settings, and loan access permissions
• Maintain and update business rules governing data entry, workflow progression, and regulatory compliance across business units
• Configure and maintain loan setup settings to support evolving business needs
• Maintain the document library, develop custom documents, and manage eFolder settings to support a fully paperless environment and required document retention standards
• Create, maintain, and enhance reporting capabilities, including building custom reports for various business groups
• Manage integrations with third-party vendors and service providers
• Develop and maintain custom fields, forms, and data entry screens
• Conduct routine reviews of system configuration, code, data integrity, and usage to ensure long-term platform performance and adoption
• Collaborate with project managers, business analysts, developers, and subject matter experts on enhancement requests and system improvements
• Create and maintain technical documentation for processes, features, and workflow updates to support clear communication with end users
• Partner with the Training team to identify learning needs related to new features, enhancements, and common user issues
• Deliver training sessions for business units on system updates and new functionality
• Prepare and support reporting requirements for regulatory examinations, including electronic data submissions to regulatory agencies
• Ensure Help Desk tickets are addressed promptly and accurately while gathering user feedback to improve service and system performance
• Resolve system issues quickly and provide additional user training when needed

Requirements

• 3 years of experience in the mortgage banking industry
• 3 years of experience as a Loan Origination System (LOS) Administrator, preferably with Encompass 360 Banker Edition or a comparable mortgage LOS platform
• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent work experience (5 years) in a related role
• Strong understanding of the mortgage loan lifecycle, from point of sale through servicing and secondary market processes
• Highly detail-oriented and organized, with the ability to manage multiple initiatives simultaneously
• Proven track record of meeting deadlines, delivering high-quality results, and demonstrating accountability and ownership
• Demonstrated leadership abilities, sound judgment, and the ability to collaborate effectively within a team environment
• Strong analytical and problem-solving skills, with the ability to evaluate information from multiple sources, resolve conflicts, and translate business needs into functional requirements
• Excellent written and verbal communication skills
• Experience working with and developing requirements for application developers
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio
• Working knowledge of Microsoft Visual Basic / VBNet syntax
• Advanced Microsoft Excel skills, including formulas, pivot tables, and macros
• Intermediate Microsoft Word skills, including mail merge
• Experience with project management tools and ticketing systems
• Functional understanding of SQL, XML, SOAP, and IIS web services

Additional Information

**Candidate must reside within the company’s footprint, which includes Tennessee, Alabama, Kentucky, and parts of North Georgia (excluding metro Atlanta).

Benefits

This position offers a base salary ranging from $80,000 to $120,000, depending on experience, along with bonus opportunities. Our client provides a comprehensive benefits package that includes medical, dental, and vision coverage, as well as HSA and FSA options. Additional benefits include paid time off (PTO), a 401(k) plan with company match, an Employee Assistance Program (EAP), and an Employee Stock Purchase Program (ESPP). The company also provides company-paid life insurance, along with a variety of other benefits designed to support employees’ overall well-being and financial security.

Summary

Apply today!

EEO Notice

Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.