What are the responsibilities and job description for the Vice President of Home Services - B2C position at Home Improvement?
Company Overview:
- This is a 40 year old premier garage door installation and service company
- With 200 employees, this company has built a tight-knit culture of support and accountability
- Clopay Master Authorized Dealer
- Angi’s Super Service Award
- Better Business Bureau accredited with an A rating
What is Being Offered:
- Executive-level compensation package with significant performance-based upside
- Profit Interest Plan providing equity-like participation in future growth and PE exit
- Benefits
- 401K with match & PTO
- Relocation assistance
- Direct exposure to the CEO and Board with the opportunity to build and scale a high-growth business unit
What The Position is About:
- Full P&L ownership of the company’s residential replacement, repair, maintenance, and service business across all markets
- Responsible for driving revenue growth, profitability, pricing strategy, customer experience, sales performance, marketing, customer service, and service operations
- Lead a team of approximately 40 employees, including the Service Operations Manager, Residential Sales Manager, Marketing Director, and Customer Service Director
- Implement scalable processes, KPI dashboards, and operating playbooks while leveraging ServiceTitan and NetSuite to drive performance
- Approximately 20-25% travel
The Right Candidate Will Have:
- 12 years of progressive sales and/or operations leadership experience with senior leadership responsibility over multiple functions or markets
- Strong P&L ownership experience and a track record of driving revenue and margin growth
- Experience building and developing high-performing teams
- Background in residential services, home improvement, HVAC, plumbing, roofing, garage doors, pools, restoration, or similar service industries
- Experience working in a private equity-backed environment with executive and board-level exposure preferred
- ServiceTitan or similar field service platform experience is a plus