What are the responsibilities and job description for the Operations Manager - B2C position at Home Improvement?
Company Overview:
- This is a 50 year old full-service exterior remodeling company serving homeowners throughout Connecticut
- James Hardie Elite Preferred Contractor, CertainTeed Select ShingleMaster, and TimberTech Platinum Pro Contractor
- Better Business Bureau accredited with an A rating
What is Being Offered:
- Base bonus (total $150K-$200K)
- Benefits
- 401K with match & PTO
What The Position is About:
- Oversee day-to-day operations including crew/vendor coordination, scheduling and dispatch, inventory/materials, fleet, facilities, permitting, and field/warehouse support
- Manage vendor relationships, material purchasing and sourcing, and operational resources to support production needs and optimize margins
- Lead and develop the Operations team, driving accountability, consistency, and disciplined execution across the department
- Develop and implement consistent, repeatable processes and systems that improve operational efficiency and support reliable execution as the company grows
- Monitor operational performance and identify opportunities to improve margins, productivity, and overall company contribution
- Support recruiting, onboarding, and development of operations team members as the company continues to grow
- Partner closely with leadership to build the operational infrastructure needed to support future growth and expansion
The Right Candidate Will Have:
- Operations management experience within the residential construction industry
- The ability to optimize margins through buying and sourcing materials
- Highly process-oriented, consistent, and comfortable with repetitive execution
- Exterior construction knowledge in multiple trades is highly preferred