What are the responsibilities and job description for the Call Center Manager - B2C position at Home Improvement?
Company Overview:
- This is a growing exterior remodeling company serving homeowners throughout North Carolina
- This company is looking for someone to lead all call center operations while developing their people and building scalable systems for long-term growth
What is Being Offered:
- Competitive base bonus potential
- 401K with match & PTO
What The Position is About:
- Lead and motivate the call center team
- Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
- Develop and implement call center strategies to optimize efficiency, productivity, and sales
- Make rehash calls weekly
- Provide ongoing coaching, mentoring, and performance feedback to the team
- Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
The Right Candidate Will Have:
- 2-5 years of call center or inside sales leadership experience within the home improvement industry
- Proven ability to coach, mentor, and develop employees
- Experience implementing and training call center processes and systems
- Experience with data management and data analysis