What are the responsibilities and job description for the Call Center Manager - B2C position at Home Improvement?
Company Overview:
- This is a 5-year-old, rapidly growing floor coating company serving 4 states across the Midwest
- Better Business Bureau accredited with an A rating
What is Being Offered:
- Flexible compensation, $70K base bonus (OTE $100K)
- Benefits stipend
- PTO
What The Position is About:
- Lead and motivate the call center team of 6
- Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
- Develop and implement call center strategies to optimize efficiency, productivity, and sales
- Recruit, hire, and train call center personnel (looking to grow the department)
- Provide ongoing coaching, mentoring, and performance feedback to the team
- Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
The Right Candidate Will Have:
- Proven call center leadership experience within the home improvement/services industry
- The ability to hire and train call center reps
- Experience with $10M companies is preferred