Front Desk Agent - Part time

Welcome. Are you ready to join our family? Let’s go over the role you'll play.

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent and Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day:

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions a front desk
• Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy
• Run all necessary night audit reports
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

What we need from you

• Communication skills
• Sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• Strong Computer skills, including Microsoft Office
• Ability to type 40 wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Must be able to work weekends and holidays

How do we work together to deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.

Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence:having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening:focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness:is about providing guests with what they need, and doing so in a timely and caring manner

Ideal candidates:

• You are outgoing, friendly and can communicate professionally with our guests, your supervisor and your co-workers
• You take pride in your work.
• You like working with a team of people just like you.
• You are actively engaged and passionate about where you work.
• You work with professionalism and integrity.

Our benefits include:

• Comprehensive Health, Vision and Dental Plans
• Matching 401(k) contributions
• Rooms at discounted employee rates...and more!

Job Type: Part-time

Job Type: Part-time

Pay: From $17.35 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Benefits:

Salary : $17