What are the responsibilities and job description for the Front Desk Receptionist position at Holiday Inn Express and Suites?
Front Desk Attendant (AM / PM Shift or Both)
Holiday Inn Express – Statesboro, GA
Join Our Team!
Holiday Inn Express Statesboro is seeking friendly, dependable, and service-focused Front Desk Attendants to join our team. Whether you prefer morning shifts, evening shifts, or flexibility to work both, we would love to hear from you!
Position Overview
As a Front Desk Attendant, you are the first point of contact for our guests. You will create a warm, welcoming environment, assist with check-in/check-out, answer guest questions, and ensure every stay is a positive experience. This role is perfect for someone who enjoys interacting with people, multitasking, and working in a fast-paced hospitality environment.
Responsibilities
- Greet guests warmly and provide excellent customer service throughout their stay
- Handle check-ins, check-outs, and reservations accurately
- Answer phone calls and respond to guest inquiries promptly and professionally
- Handle payments, balance cash drawers, and prepare shift reports
- Communicate with housekeeping and maintenance regarding room status and guest needs
- Maintain a clean and organized front desk and lobby area
- Resolve guest concerns or escalate to management as appropriate
- Follow brand standards for guest satisfaction and hotel operations
- Provide local information and recommendations when asked
- Assist guests with amenities, special requests, and general hotel information
Available Shifts
- AM Shift: 7:30am – 3:30pm
- PM Shift: 3:30pm – 11:30pm
- Flexible applicants able to work both shifts are highly preferred
Requirements
- Strong customer service and communication skills
- Positive, professional attitude with a guest-first mindset
- Ability to multitask and work efficiently under pressure
- Basic computer skills (PMS experience a plus, but training provided)
- Reliable, punctual, and able to work weekends/holidays as needed
- Prior hotel or customer service experience preferred but not required
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 24 – 40 per week
Work Location: In person
Salary : $11 - $13