What are the responsibilities and job description for the Capacity Manager - Brokerage position at Hirschbach?
The Logistics - Capacity Manager is responsible for carrier account management. Hirschbach Solutions believes in high customer service, therefore, the Logistics - Capacity Manager must be willing and able to invest in ensuring the highest level of service is achieved at all time.
What You Will Be Doing
What You Will Be Doing
- Effectively manages strong relationships with contract carriers
- Develop an organized list of carriers and the type of relationship with them
- Publish key contact info for dispatchers as well as desired lanes and rates
- Focus on continuous new carrier acquisition and develop a plan to contact them regularly to determine relationship level.
- Develops a cadence for approaching a carrier base when loads become available
- Check with regular carriers that have been booked previously
- Blast email carriers for available equipment
- Post available loads on web load boards we subscribe to
- Make necessary outbound phone calls to secure coverage
- Effectively communicate performance expectations to carriers for each load
- Automated tracking is required because it's required by our customers
- Participates in carrier performance reviews
- Identifies and implements opportunities to increase efficiency and profitability.
- Work with a "Can't Stop, Won't Stop" approach to ensure our customer's freight gets handled as expected by Hirschbach Solutions.
- Other duties as assigned including proactively assisting others in achieving the organization's objectives.
- High school diploma or equivalent in education, paired with relevant professional experience.
- Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
- Ability to process information with high levels of accuracy and energy
- Ability to multi-task and prioritize workload.
- Computer proficiency and ability to navigate between multiple programs.
- Demonstrates and "All In to Win" attitude and performances displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.
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