What are the responsibilities and job description for the Program Manager position at HireTalent - Staffing & Recruiting Firm?
Job Description:
This role provides program-level coordination and operational support for service entry, work order–to–pay (WO2Pay), and supplier enablement processes. The Program Manager partners closely with internal stakeholders to support ongoing operations, reporting, training, and system conversions, while also contributing to small-to-moderate projects that support broader program objectives.
This is an individual contributor role focused on execution, data analysis, and process improvement rather than people management.
Key Responsibilities
- Provide day-to-day support for Service Entry Sheet and WO2Pay program operations
- Support supplier onboarding, employee and supplier training, and billing platform conversion activities
- Own daily and weekly reporting, including data analysis and dashboarding (Power BI and related tools)
- Manage SharePoint sites, documentation, and process artifacts
- Coordinate and support small to moderate projects or subprojects, including tracking milestones, risks, and deliverables
- Partner with cross-functional teams to support process execution and resolve operational issues
- Define, track, and report program status, success metrics, and development issues
- Identify risks and proactively escalate issues impacting cost, schedule, or performance
- Continuously identify opportunities to improve efficiency, cost control, and process effectiveness
- Facilitate communication across stakeholders to ensure alignment and timely execution
- Adhere to established project management methodologies, standards, and reporting practices
- Maintain awareness of internal processes, business conditions, and trends impacting program delivery
Required Skills & Qualifications
- 5 years of relevant experience in program coordination, project support, or operations roles
- Strong analytical and problem-solving skills with the ability to dig into data and identify insights
- Hands-on experience with Power BI and related data/reporting tools
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Experience supporting internal stakeholders in a matrixed environment
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Clear, professional communication skills (written and verbal)
Preferred Qualifications
- Prior experience in the utility or energy industry
- Experience supporting process improvement, system conversions, or billing/work order platforms
- Additional technical or data tools beyond Power BI
- Familiarity with SharePoint administration and document management