What are the responsibilities and job description for the Customer Experience Manager position at HireTalent - Staffing & Recruiting Firm?
🚀 Now Hiring: CX Lead | Digital Customer Experience
📍 Onsite – Raleigh, NC or Franklin, TN
Are you passionate about creating seamless digital experiences that customers love? Our Client is looking for a CX Lead to drive customer journey optimization, digital innovation, and impactful CX initiatives across web and eCommerce.
What You’ll Do:
- Lead digital customer experience initiatives from strategy through execution.
- Optimize customer journeys using UX best practices, journey mapping, and behavioral analytics.
- Partner with UX, marketing, content, analytics, and product teams to improve engagement and conversion.
- Manage multiple CX projects, timelines, workstreams, and stakeholder communications.
- Support digital tools, personalization, CRO, and continuous experience improvement.
What You Bring:
- 5–7 years of experience in CX, UX, digital marketing, digital operations, CRM, or related fields.
- Proven success leading digital initiatives from concept to delivery.
- Strong customer journey mapping, UX, analytics, and project management skills.
- Experience with CMS, CRM, MarTech, eCommerce, or digital analytics platforms.
- Excellent communication, collaboration, and problem-solving abilities.
🎯 Ready to make a real impact on digital customer experiences?
Apply to explore this opportunity!