Branch Manager

HQNW Branch Manager Job Description

About working for HireQuest NW:

HQNW is a local woman and veteran-owned temporary employment agency serving Western Washington and Oregon. Our purpose is to create opportunities that foster stability and long-term growth in our communities. By providing staffing solutions to local businesses, we help both employees and companies thrive, contributing to the economic strength of the communities we care about.

Our core values include tenacity, grit, passion for people, and service excellence.

HireQuest believes in investing in our team and offers training in sales, leadership, business acumen, and more. We have excellent health insurance, with two-thirds of the cost paid by the company, and half-paid dental insurance. 18 days of PTO, 11 paid holidays and mileage reimbursement

Position Summary:

The Branch Manager is responsible for all daily aspects of running the branch. This includes ensuring the branch's profitability and maintaining a high level of customer satisfaction. This position develops and maintains strong skills in business development and management. This is a supervisory position.

Essential Functions:

The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all-inclusive of tasks and responsibilities required; it describes the critical responsibilities associated with this position:

Leadership

• Maintain a results-driven leadership approach, leading by example.
• Lead, develop, coach, and motivate branch staff and create a strong team environment.
• Ensure that branch employees always follow the HQNW core values.
• Train and coach all new HQNW employees hired for the branch.
• Schedule and ensure timely meetings with core staff to ensure metrics and goals are hit.
• Establish a weekly work schedule for branch employees and submit it to the area manager.
• Mediate employee issues using counseling and progressive discipline practices.
• Ensure workers are appropriately dispatched to job sites, customer orders are serviced and filled, and payouts are timely.
• Leading and/or delegating any other duties assigned by the Regional Manager or HQNW Corporate as needed.

Sales

• 60% of the branch manager's duties are sales-related and require achieving sales metrics.
• Build relationships with customer visits.
• Manage and grow existing customer accounts by closing additional up-sell and cross-sell opportunities.
• Execute branch sales strategy by sourcing and qualifying new leads, maintaining good KPIs, pricing, and closing orders.
• Find solutions for staffing issues from clients and deepen relationships by filling additional roles.
• Conduct client calls in a timely manner and resolve escalated issues.
• Demonstrate proficient business acumen, including financial performance and success in developing and maintaining customer relationships.

Operations

• Dispatch temporary employees with clear expectations of site work, client, and behavior.
• Manage PPE or equipment for the job with temporary employees.
• Respond to and resolve issues with temporary employees.
• Perform daily and weekly pay-outs for temporary employees.
• Submit all billing/invoicing for the branch.
• Certify payroll each week.
• Conduct accounts receivable collection measures.
  
• Create a culture of safety by conducting site visits and meetings with customers and temporary employees.
• Seek to streamline processes for operational efficiency and excellence.

Human Resources:

• Handle unemployment claims in a timely manner and follow policy.
• Handle all workers' compensation claims in a timely manner and follow policy.
• Conduct workers' compensation investigations.
• Assign pay-cards.
• Recruit temporary employees and coach the branch core staff to screen 15 temporary employees per week.
• Oversee and participate in recruiting for staffing needs.
• Schedule and attend Off-site recruiting events.

Requirements:

• College degree preferred.
• 3 years of business or leadership experience.
• 1 year(s) of professional experience working in sales with proven performance OR the ability and desire to fearlessly build business.
• Pass a criminal background check.
• Reliable transportation.

Skills

• Effective and excellent verbal, written, and interpersonal communication skills.
• Work with all levels of employees and management.
• Exceptional organizational and time management skills.
• Strong attention to detail and awareness of internal and external customer needs.
• Execute, prioritize work, delegate, and meet scheduled deadlines.
• Function as a team player, as well as independently.
• Maintain composure in highly stressful or adverse situations.
• Drive processes, improve operational performance, and achieve results.
• Interact and build relationships with a diverse employee population.

Environmental Conditions and Physical Demands

• Non-confined office-type setting, and is free to move about at will. The position involves driving a vehicle, which entails exposure to outside weather elements and moving mechanical parts. It may include some minor annoyances, such as noise, odors, and drafts.
• This position requires writing, typing, speaking, listening, lifting (up to 40 pounds), driving, carrying, seeing (such as close, color, and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.
• Will operate the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, laptop computer, personal computer, tablet, printers, or other equipment as directed.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.