Regional Order-to-Cash Manager

Regional Order-to-Cash (OTC) Manager

The Regional Order-to-Cash (OTC) Manager is responsible for leading billing and accounts receivable operations across the assigned region. This role partners closely with regional and corporate leadership to drive operational excellence, improve cash flow performance, and optimize the full order-to-cash process.

This is a strategic leadership role focused on process improvement, operational execution, and business partnership — not a traditional collections-only position. The Regional OTC Manager will help strengthen regional accountability for A/R performance, improve collaboration between operations and finance, and implement scalable best practices across multiple locations.

This position requires approximately 25% travel within the assigned region.

Key Responsibilities

Regional OTC & Accounts Receivable Leadership

• Lead and oversee all regional billing and accounts receivable activities.
• Partner with regional executives and finance leadership to align OTC strategies with operational and business goals.
• Monitor key performance indicators including DSO, aging, collections effectiveness, billing accuracy, and cash flow trends.
• Deliver regular reporting, analysis, and operational insights to regional and corporate leadership teams.
• Identify process gaps, operational inefficiencies, and systemic issues impacting the order-to-cash cycle.

Process Improvement & Operational Excellence

• Drive initiatives to standardize and improve billing, invoicing, and receivables processes across regional locations.
• Develop and implement OTC strategies that support customer requirements, contract terms, and operational workflows.
• Collaborate with corporate finance teams to ensure alignment with company-wide standards while supporting regional business needs.
• Analyze recurring billing disputes, payment delays, and revenue leakage issues and implement corrective action plans.
• Support automation, workflow optimization, and continuous improvement initiatives within the OTC function.

Cross-Functional Partnership

• Serve as the primary liaison between finance, operations, sales, and project management teams on OTC-related matters.
• Partner with operations and project teams to ensure timely, accurate, and contract-compliant billing.
• Work with sales leadership to ensure pricing structures, contract terms, and billing expectations are properly communicated and executed.
• Collaborate with IT and systems teams to enhance reporting capabilities, system visibility, and ERP/billing platform efficiencies.

Team Leadership & Support

• Provide leadership, coaching, and operational guidance to regional billing and A/R teams, including indirect team members.
• Promote a culture of accountability, collaboration, continuous improvement, and customer service excellence.
• Act as a subject matter expert for billing, invoicing, collections, and order-to-cash process challenges across regional locations.

Qualifications

Required Qualifications

• 5 years of experience in Accounts Receivable, Billing, Order-to-Cash, Finance, or related operational functions.
• Demonstrated success leading process improvement and operational optimization initiatives.
• Strong analytical and problem-solving skills with the ability to interpret financial and receivables data and provide actionable recommendations.
• Excellent communication and stakeholder management skills with the ability to influence cross-functional teams and leadership.
• Experience operating within matrixed organizations and collaborative business environments.
• Proficiency with ERP systems, financial reporting tools, and billing platforms.

Preferred Qualifications

• Experience supporting regional or multi-site service organizations.
• Familiarity with systems such as NetSuite, Dayforce, or similar ERP/business platforms.
• Experience leading organizational change, transformation, or continuous improvement initiatives.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.