What are the responsibilities and job description for the Sr Manager, In House Sales position at Hilton Grand Vacations?
A Senior Sales Manager generates maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Develops a Sales force of Sales Managers, Sales Leaders (TO/Closers) and Sales Executives to obtain maximum sales volume. Must promote and support all aspects of the branded Hilton Grand Vacations (HGV) and Hilton Club culture. Supervises and handles all aspects of the Sales team through coaching, modeling and reinforcing effective sales and customer service practices, behaviors and results. Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers.
- Support the Senior DOS/SVP by challenging the way things have always been done; looking at problems, processes and solutions in new ways; and identifying novel solutions to old problems by trying new methods and technologies. This includes enhancing business results, the customer experience, improving efficiencies, increased cash down payment at the point of sale, etc.
- Exceed the set monthly volume/VPG production for the Sales Team
- Lead the Sales floor activities to ensure accurate coverage and staffing levels at all times
- Assess the inventory and needs of the Sales floor proactively to achieve maximum efficiencies
- Participates in the recruitment activities including selection and hiring, supervision, evaluation, coaching, counseling, training and motivating of the Sales Team in partnership with Talent Acquisition & Human Resources.
- Responsible for coordination of all new hire Sales classes and training. Partners with Regional Sales Training Manager & Talent Development to provide elite training initiatives.
- Lead/coordinate ongoing Sales Training for SEs when vital and helps to develop monthly training calendar (along with Sales Manager and Regional Sales Training Manager).
- Coordinate with Sales Manager and Training Manager to conduct rides and reviews with Sales Executives.
- Conducts motivational, meaningful morning sales meetings.
- Handles the Sales Team and holds them accountable for adherence to policies and procedures. Ensures SOPs/ line rules are in place, communicated and adhered too consistently.
- Ensures that all new contracts and worksheets are completed properly and processed according to current policy.
- High School Diploma
- 5 years of “branded” timeshare/vacation ownership Sales experience.
- 3 years of “branded” timeshare/vacation ownership Sales Management experience.
- Consistent track record of success in Sales in the timeshare/vacation ownership industry. Successful VPGs, closing percentages from previous Sales positions.
- Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints with an emphasis on organizational and process oriented experiences
- Must have a strong proficiency and knowledge of Microsoft Office, Outlook and other computer based systems.
- Proven ability to create and maintain a highly engaged and positive culture
- High energy level and the ability to inspire, influence and lead teams effectively.
- Bachelors Degree
- 7 years related experience
- 4 years leadership experience
Why do Team Members Like Working for us?
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Excellent health care options (medical, dental, and vision that encourage preventative care).
Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.