Reservations Sales Agent

Job Title: Reservations Agent - Sales

Salary: $50k base commission

Department: Sales

Reports To: Reservations Manager

Type of Role: Full-time, Permanent (40 hours/week)

*This role includes weekend and evening shifts on a rotating basis.

Job Purpose

As a successful UK‑based organization expands into the US market, we are seeking a dynamic, highly driven, and focused individual who loves sales and booking travel—and who can demonstrate strong performance against KPIs.

In this role, there may be opportunities for future travel to one of our overseas offices for those eager to learn with a proven ability to sell our unique vacation packages. As the first step in the customer journey, this role requires someone with the passion and skill to deliver exceptional service to potential customers.

Responsibilities

• Service inbound sales calls, understand customer needs, build rapport, and offer expert cruise and land vacation solutions.
• Deliver outstanding service tailored to each customer’s unique needs.
• Create high‑quality customer engagement, identify requirements, pitch effectively, and close sales.
• Offer alternative solutions when initial offerings do not meet customer requirements.
• Meet or exceed KPIs related to conversion rate, margins, data capture, and call handling.
• Perform accurate cost calculations and provide timely, detailed quotations.
• Produce accurate administrative documentation to complete bookings.
• Work proactively as part of a small team within a larger Reservations department to bring energy and drive to a fast‑paced, dynamic environment.
• Collaborate effectively with other departments to ensure a seamless customer journey.
• Follow call center compliance guidelines, including FTC regulations, state Seller of Travel laws, and data protection policies.

Qualifications, Skills & Experience

• Travel industry experience is essential; full training will be provided to the successful candidate.
• Sales experience required; call center experience preferred but not essential.

Critical Competencies

• Highly motivated sales professional, results‑oriented, and driven to accomplish goals with strong self‑motivation.
• Ability to understand profit and loss, basic business finance, and gross margin calculations.
• Proven sales history demonstrating consistent performance against KPIs.
• Strong relationship‑building skills with the ability to connect quickly with customers.
• Adaptable communication style to provide a personalized experience.
• Strong organizational skills to achieve targets and KPIs.
• Takes accountability for actions and results.
• Thrives under pressure with resilience and focus on quality and business profitability.
• Excellent communication and listening skills.
• Flexible in scheduling, including weekends and extended hours based on business needs.
• High attention to detail.
• Computer literate with solid knowledge of Excel, Word, Outlook, and internet research.

Benefits

• 10 days paid vacation, increasing to 15 (or 20) days after five years of service
• Health insurance
• 401(k) with company contribution
• 3 days PTO
• 5 days paid sick leave
• Annual discretionary/non‑contractual bonus
• Maternity / Paternity leave
• Potential participation in FAM trips on company travel packages