What are the responsibilities and job description for the Sales Executive VIP Lead position at Hilton Grand Vacations?
There’s something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Our Team Members are what make the difference in their efforts. It is their talent, passion, and dedication to our brand that has energized the success of Hilton Grand Vacations.
We are seeking dynamic personalities! If you enjoy working with new potential clients and helping couples and families make memories of a lifetime by enjoying vacations, this is an outstanding opportunity in your next career move. We have a fun, encouraging culture with top notch training and benefits.
As a Vacation Introductory Program (VIP) Representative Lead you will be responsible for driving company success through performing the following tasks to the highest standards:
- Educate and sell the Vacation Introductory Program (VIP) program/package to generate maximum sales in vacation ownership
- Survey toured guests about their thoughts and opinions with regard to our product and presentations to validate a positive sales experience
- Ensure customer happiness by following through with all sales by phone conversation to reduce the cancellation rate
Audit vacations planners prior to release of guest to ensure positive guest experience and quality assurance
- Complete the agreements in accordance with the rules
- Conduct a positive and informative presentation to every guest that is referred to you
- Ability to adapt to changes in a fast-paced environment and resolve complex customer quality assurance issues
- Mentor and train current V.I.P team members
- Assist leadership with attaining goals set for the site
What are we looking for?
- 3 years’ front-to-back experience within vacation ownership sales
- 2 years’ experience mentoring, coaching or supervising team members
- Consistent track record of success in vacation ownership sales
- Able to work a flexible schedule including nights, weekends and holidays
- High school diploma or equivalent
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.