What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Don’t miss out on this fantastic opportunity to work with a successful and growing company.
As a Full-Time Front Desk Clerk at MountainLoft Resort, you’ll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you’ll deliver warm, professional service and assist with guest needs—ensuring every stay is exceptional.
If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we’d love to meet you!
Here’s why you will love it here:
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
What will I be doing?
As a Front Desk Clerk, you’ll play a key role in delivering exceptional guest experiences. Your day-to-day responsibilities will include:
•Welcoming guests and owners with a warm, friendly demeanor upon arrival
•Handling check-ins and check-outs efficiently and professionally
•Generating folios and processing payments accurately
•Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
•Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
•Answering phone calls and advising them to the right team members
•Supporting your team by taking on additional tasks as assigned by your supervisor
Schedule Details: Full – Time; 2:30pm to 11:00pm, including weekends and holidays.
What are we looking for?
- Strong proficiency in English—both written and verbal communication
- Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
- Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
- At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
- Flexible availability, including weekends and holidays
- Able to stand for prolonged periods of time
Preferred, but not required:
•Experience as a Front Desk/Guest Services Agent.
•Experience handling credit card transactions.
•Background in Resort Hospitality or related industries.
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a Front Desk Clerk, you’ll play a key role in delivering exceptional guest experiences. Your day-to-day responsibilities will include:
•Welcoming guests and owners with a warm, friendly demeanor upon arrival
•Handling check-ins and check-outs efficiently and professionally
•Generating folios and processing payments accurately
•Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
•Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
•Answering phone calls and advising them to the right team members
•Supporting your team by taking on additional tasks as assigned by your supervisor
Schedule Details: Full – Time; 2:30pm to 11:00pm, including weekends and holidays.
What are we looking for?
- Strong proficiency in English—both written and verbal communication
- Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
- Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
- At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
- Flexible availability, including weekends and holidays
- Able to stand for prolonged periods of time
Preferred, but not required:
•Experience as a Front Desk/Guest Services Agent.
•Experience handling credit card transactions.
•Background in Resort Hospitality or related industries.