What are the responsibilities and job description for the Coordinator Quality Assurance position at Hilton Grand Vacations?
At Hilton Grand Vacations, we continuously strive to provide an outstanding experience to our customers. As a Quality Assurance Specialist in our dynamic Manufacturing team, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. This outstanding opportunity empowers you to contribute to our mission of excellence and become a valued member of a dedicated team committed to upholding the highest standards.
As a Quality Assurance Specialist, you will act as the main point of contact for customers, handling contract and client purchase follow-up. Your role is crucial in ensuring a smooth and satisfactory experience for our clients.
- Help new owners comprehend paperwork and contracts, assisting with reservations and ensuring they feel confident about their purchase.
- Directly responsible for follow-up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
- Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
- Provides technical assistance, support, and advice to owners regarding the product and services associated with ownership.
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To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
- More than 1 year of experience in notarizing contract documents.
- Nevada Notary Public license.
- Equivalent experience accepted in lieu of High School Diploma.
- Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
- Nevada Real Estate or Timeshare License.
- Strong ability to efficiently resolve sophisticated customer service issues.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you have a disability, we'll make sure you can fully participate in the application process, perform essential job duties, and enjoy employment benefits. Just let us know if you need any accommodations.