Operations Manager

Description

Department: Operations
Employment Type: Exempt (Salary)
Reports To: Director of Trucking Operations
Travel: 10% or less

About This Opportunity

Hill Brothers Transportation is seeking an experienced Operations Manager to lead and develop our Fleet Manager team. This critical leadership role focuses on performance management, accountability, and ensuring consistent execution across our fleet operations. You'll partner closely with our Lead Fleet Manager – Driver Operations to balance strategic oversight with real-time operational needs, while coaching your team to deliver exceptional results for both drivers and customers.

As Operations Manager, you'll set the standard for operational excellence through clear expectations, effective coaching, and process improvement. If you're a proven leader who excels at developing teams, driving accountability, and solving complex operational challenges, this is an excellent opportunity to make a significant impact on our growing organization.

What You'll Do

Team Leadership & Development

• Provide direct leadership and supervision to Fleet Managers, ensuring clarity of expectations and accountability
• Conduct regular coaching sessions, performance reviews, and corrective actions to support continuous improvement
• Support individual development and career growth for team members
• Lead or participate in operations meetings, providing insights on team performance and departmental needs
• Support new hire onboarding and training for Fleet Managers, ensuring they're properly equipped for success

Performance Management & Accountability

• Review operational reports and performance metrics to identify trends and areas for improvement
• Implement action plans with Fleet Managers to address performance gaps and enhance results
• Hold responsibility for driver performance-related administrative documentation, including performance histories and follow-up actions
• Ensure consistent application of policies and procedures across the fleet
• Use metrics to measure effectiveness of implemented programs and initiatives

Operational Oversight & Process Improvement

• Oversee daily workflow and ensure Fleet Managers follow established processes for communication, dispatch, documentation, and system usage
• Review and refine operational processes to improve efficiency, driver satisfaction, and customer performance
• Design, develop, implement, and maintain business solutions to improve performance
• Work cross-functionally with Load Planners, Customer Service, Maintenance, and other departments to resolve escalated issues
• Ensure compliance with company safety standards, regulatory requirements, and operational procedures

Collaboration & Strategic Partnership

• Partner closely with the Lead Fleet Manager to stay aligned on real-time operational challenges and driver needs
• Coordinate with HR on personnel actions including hiring, evaluations, recognition, and disciplinary procedures
• Communicate requirements to senior management regarding resources and support needed for operational success
• Collaborate effectively across operations areas to deliver results

Requirements

What We're Looking For

Required Experience & Education

• Proven leadership experience managing teams in transportation or logistics operations
• Strong understanding of fleet management, driver operations, and trucking industry best practices
• Knowledge of Hill Bros customers and freight lanes preferred
• Experience conducting performance reviews and managing accountability

Technical Skills

• Computer Proficiency: Advanced skills in Word, Excel, and Outlook
• TMS Experience: Experience with TMW Suite helpful
• Software Applications: Proficient in relevant operational and safety technology systems

Leadership Competencies

People Management & Emotional Intelligence

• Able to control and express emotion, handle relationships judiciously and with empathy
• Able to motivate and inspire team members to reach goals and perform at their best
• Skilled at negotiation, mediation, arbitration, and solving disagreements
• Able to collaborate effectively with peers and leadership

Strategic Thinking & Execution

• Able to plan, arrange, coordinate, administer, and manage people, data, and records
• Able to design, implement, and manage efficient programs that fulfill essential functions
• Able to drive change, influence others, and create new processes for future success
• Offers opinions, ideas, and thoughts proactively without being asked

Operational Excellence

• Detail-oriented with ability to pay attention to project and task specifics
• Able to do thorough, accurate, and consistent work free from errors
• Strong time management and ability to organize work within given deadlines
• Consistently achieves desired outcomes with minimum avoidable errors

Reliability & Accountability

• Dependable and trustworthy in all work responsibilities
• Takes responsibility and can be held accountable for conduct and decisions
• Organized approach with systematic methods for task performance
• Consistent attendance and commitment to scheduled work hours

Work Environment & Schedule

• Schedule: Generally, Monday-Friday, 8:00 AM - 5:00 PM (flexible based on business needs)
• Weekend Coverage: Saturday shifts as scheduled
• Work Setting: Office environment with constant computer and phone use
• Physical Demands: 
  • Primarily desk-based work with constant sitting
  • Frequent computer use and phone communication
  • Occasional lifting up to 20 lbs

Why Join Hill Brothers Transportation?

• Leadership Impact: Direct influence on team performance and operational excellence
• Strategic Role: Partner with senior leadership on operational strategy and execution
• Team Development: Opportunity to coach and develop the next generation of fleet management professionals
• Process Improvement: Freedom to design and implement solutions that drive measurable results
• Cross-Functional Collaboration: Work with diverse teams across the organization
• Career Growth: Advancement opportunities in a growing transportation company
• Established  Company: Join a stable organization with strong industry reputation

What Makes This Role Unique

This Operations Manager position offers the ideal balance of strategic leadership and hands-on impact. You'll have the autonomy to improve processes, develop your team, and shape the operational culture while staying connected to the daily realities of fleet management. Your success will be measured through team performance, driver satisfaction, and operational efficiency—metrics that reflect real business impact.

Ready to Apply?

If you're a proven operations leader who excels at developing teams, driving accountability, and implementing process improvements, we want to hear from you!

Hill Brothers Transportation, Inc. and its subsidiaries are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.