Front Desk Receptionist

Be the welcoming face of compassionate care!  Join our dedicated team as a Front Desk Receptionist and play a vital role in creating a warm, supportive experience for every patient who walks through our doors.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community.  Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 850 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region.  Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care.  What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients as family.

Job Summary:

Receptionists are responsible for greeting, instructing, and directing patients, visitors, and family members.

Job Duties / Responsibilities:

• Primary patients check in and information station for facility entrance.
• Assist with new patient paperwork, patient updates, and insurance information.
• Instruct/remind patients of appointment details.
• Collect payments.
• Run End of Day Reports and reconcile daily cash collections.
• Answers telephone, takes messages, and provides information in accordance with established procedures.
• Corresponds to emails, phone calls, and IM messages.
• Routinely address patients/family members questions and concerns regarding medical procedures and policies

• Know where to locate assistance when in accordance with patients’ needs.
• Attend required staff meetings.