Medical Assistant, Patient Navigator

Highlands Oncology is a dynamic and compassionate oncology practice, where we are dedicated to making a meaningful impact on the lives of our patients. At our state-of-the-art facility, you will have the opportunity to work with a team of esteemed, diverse, and inclusive professionals who are at the forefront of cancer treatment and research. We prioritize a collaborative and supportive work environment that encourages professional growth and development. Our practice offers comprehensive benefits, and the unique chance to be part of a community that values both cutting-edge medical advancements and compassionate patient care. If you are passionate about oncology and looking for a fulfilling career that truly makes a difference, we would love to hear from you!

Job Summary: Multidisciplinary oncology care is a comprehensive approach to a patient’s care that involves more than one specialty physician. In a multidisciplinary setting, physicians of different specialties come together to diagnose and treat patients.  Having multiple specialty physicians in one place at one time allows them to collaborate in real-time and develop comprehensive, personalized patient plans. The Navigator role is to provide coordination and support to patients and physicians in the Multidisciplinary clinic.

Job Duties / Responsibilities:

• Schedule and coordinate a patient’s care from the time of referral, and throughout the diagnosis and early treatment period.
• Review incoming referrals and appropriately schedule work-up for New Patient visit.
• New Patients must be contacted within 3 business days of receipt of referral and scheduled within 7 business days of being received.
• Prepare patients chart for office visit –obtain medical records, order diagnostics, compile patient information, and provide information to the patient’s doctor prior to patient’s clinic visit.
• During clinic be able to present information to provider and to act as Navigator for patient.
• May assist physician with in-office procedures.
• May assist with rooming patients, obtaining vitals, room patients and enter required EMR documentation.
• Promptly carrying out urgent referrals/orders. Urgent referrals should be sent on the same or next business day.
• Carry out patient plans following the multidisciplinary conference.
• Follow up on all outgoing orders to ensure external clinic receives orders. Ensure patients are scheduled for diagnostic testing in a timely manner.
• May upload medical records on assigned patients.
• Provide education and support to patients.
• Return patient calls/Canopy tickets by 3PM on day of incoming call.
• Keep provider informed of patient progress, issues, or concerns.
• Attend the weekly Multidisciplinary conference for your assigned specialty.
• Enter assigned patient data on spreadsheet each month.
• Maintain good working relationships with internal and external multidisciplinary staff
• Must work well independently and as a team member
• Maintains good communication with patients, referring providers, Chest Clinic doctors, co-workers and supervisors.