Kind Goods FT Receptionist

Position Summary

• As a receptionist at our cannabis dispensary, you play a pivotal role in providing exceptional customer service and maintaining efficient operations. You will be the first point of contact for customers and patients, responsible for welcoming them with a warm and friendly attitude. Your duties will include answering phone calls, checking in customers and patients using the METRC State Tracking System, point of sale system, and ensuring accurate data entry. A positive attitude, effective communication skills, and a passion for delivering outstanding customer service are essential for success in this role.

Additional Compensation

• Our receptionists play a pivotal role in our customer service. Gratuities are an additional benefit of being a receptionist at Kind Goods and are enrolled into the store tip pooling program.

Duties and Responsibilities

Customer Service:

• Greet and assist customers and patients with enthusiasm and professionalism.
• Provide information about products, services, and promotions with a knowledgeable and helpful approach.
• Maintain a friendly and inviting atmosphere in the reception area.

Phone Management:

• Answer incoming phone calls promptly and courteously.
• Direct calls to the appropriate department or individual.
• Take messages accurately and ensure timely delivery.

Check-In Process:

• Use the METRC State Tracking System to check in customers and patients, ensuring compliance with state regulations.
• Process transactions accurately and efficiently using the POS system.
• Verify customer identification and registration as required.

Data Entry:

• Accurately enter customer and patient information into the system.
• File patient information physically and digitally.
• Update and maintain customer records and databases as needed.
• Perform other data entry tasks as assigned.

Upbeat Personality and Exceptional Customer Service:

• Display a positive and upbeat personality.
• Smile and engage with customers and patients to create a welcoming environment.
• Handle customer inquiries and concerns with professionalism and empathy.

Administrative Support:

• Assist with administrative tasks such as filing, scanning, and organizing documents.
• Support other staff members as needed with clerical and administrative duties.
• Assist with opening and closing procedures, inventory management, and compliance with state regulations.
• Ensure that regulatory logs are completed on a regular basis
• Help resolve customer inquiries and address their concerns, offering the knowledge and expertise they seek to meet their needs effectively.
• Cleanliness of the Reception Office and Lobby area.
• Support agents/budtenders in maintaining steady and fast paced line management.
• Ensure compliance with all state regulations, safety protocols, and company policies.

Other Duties

• Mandatory Meetings
• Daily Huddle
• Monthly store meeting

Qualifications & Requirements:

• Customer service skills: A customer service attitude is required
• Professionalism: A professional attitude and appearance is required.
• Physical requirements: Prolonged periods of sitting at a desk and the ability to lift up to 15 pounds at times are required.
• Telephone etiquette: Receptionists should have good telephone communication etiquette.

This job description is a summary of typical functions of this position and is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of this position may differ from those outlined in the job description, and other duties, as assigned, might be part of the job to meet business or organizational needs.

LSL Management is committed to providing an equal employment opportunity to all applicants and employees. LSL Management will not discriminate against applicants or employees on the basis of age, race/color, national origin, religion, gender, sexual orientation, gender identity, pregnancy, disability, genetic information or other legally protected status under applicable federal, state or local laws. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection, compensation, benefits, promotion, demotion, layoff, termination and all other terms and conditions of employment.