What are the responsibilities and job description for the Restaurant General Manager position at HiEmployment Staffing Services?
About the role:
General Manager is responsible for ensuring the smooth daily operation of the restaurant and delivering exceptional customer experience. This position requires a business-minded individual with excellent problem-solving skills and strong attention to detail. It is a hands-on management role with opportunities for future career growth.
General Duties:
- Achieve restaurant targets sales, profit, and QSC (Quality, Service, and Cleanliness)
- Provide an exceptional guest experience that drives customer satisfaction and loyalty
- Build a diverse and collaborative team while encouraging continuous skill development
- Take initiative in identifying and solving problems to drive operational improvements and performance
- Adapt to organizational changes with flexibility
- Set an example for the entire team
Essential Duties:
1. Customer Service & Restaurant Experience
- Deliver impressive experiences to every guest and encourage positive reviews and word of mouth
- Ensure customer service standards are thoroughly trained, practiced, and enforced
- Handle complaints professionally and report preventive measures to HQ for future improvement
2. Team Management & Staff Development
- Build a diverse and collaborative team, fostering a culture of growth and mutual support
- Manage staff assignments, shift schedules, and role allocations
- Conduct interviews and hire candidates in accordance with job criteria
- Perform performance reviews after 90 days and annually thereafter
- Handle disciplinary actions and terminations in coordination with HR
3. Store Operations & Administration
- Oversee daily workstation assignments and confirm opening/closing duties are completed properly
- Enforce compliance with hygiene standards and all relevant legal regulations
- Manage costs for office supplies, utilities (water, gas, electricity), and uniforms
- Supervise workforce planning and operations for FOH and BOH
Job Knowledge, Skills, and Ability:
- Ability to read, write, and speak English (Japanese bilingual preferred)
- Knowledge of state’s OSHA regulations and food sanitation/safety standards applicable in the state
- Skill in managing cost of goods and labor within budget goals
- Ability to develop and execute succession training plans
- Knowledge of and/or experience in ramen operations is a plus
Requirements:
- At least three years of restaurant (Japanese) management experience in a restaurant chain
- Experience in improving the QSC (Quality, Service, and Cleanliness) standards in restaurants
- Experience in developing and implementing action plans, including marketing strategies
- Experience working in a multicultural environment
- Bilingual (English/Japanese) is preferred
Starting Pay: Pay rate range will be $36 per hour - $40 per hour (probationary pay rate)
Salaried Pay: $75,000 - $85,000 per year (after 30 - 90 days based on experience)
Schedule: Work flexible AM/PM shifts, including weekends/holidays (overtime if needed)
Location: Honolulu
** WEEKLY PAY ** Health Insurance available **
** $200 Referral Bonus (w/ 80hrs worked) **
HiEmployment is a locally owned and operated staffing agency located on all major islands, with opportunities in Administration, Customer Service, Warehousing, Landscaping, Driving, Hospitality and more!
Our friendly and experienced staff are ready to help with your career search - Let's get to work!
Check out more jobs at hi-employment.com
For more information call 808-695-3974
Salary : $75,000 - $85,000