Internal Admissions Director LTC

Position Summary:

The Internal Admissions Director is responsible for overseeing and managing all aspects of the facility’s admissions and census development process. This role ensures a smooth, efficient, and compassionate transition for new residents, readmissions, and internal transfers. The Internal Admissions Director collaborates with clinical, financial, and administrative teams to maintain optimal occupancy, compliance, and resident satisfaction while promoting the facility’s services within the community and among referral partners.

Key Responsibilities:

Admissions Management

• Direct and coordinate the entire admissions process, from referral to admission, ensuring a seamless transition for residents and families.

• Review referrals for clinical and financial eligibility in collaboration with nursing, social services, and the business office.

• Assign rooms and coordinate with nursing and housekeeping to ensure readiness for new residents.

• Oversee in-house transfers and readmissions, ensuring continuity of care and regulatory compliance.

Census Development & Marketing

• Monitor daily, weekly, and monthly census trends to meet facility occupancy goals.

• Develop and maintain relationships with hospitals, discharge planners, and other referral sources to promote the facility’s services.

• Participate in community outreach activities, tours, and marketing events to enhance the facility’s visibility.

• Collaborate with the regional marketing or business development team to implement census growth strategies.

Leadership & Coordination

• Supervise and train admissions staff, ensuring efficient workflow and exceptional customer service.

• Coordinate with interdisciplinary teams (nursing, therapy, dietary, housekeeping, and business office) to ensure admissions readiness.

• Facilitate daily or weekly admissions meetings to review referrals, pending admissions, and discharge planning.

Documentation & Compliance

• Ensure all admission documentation is accurate, complete, and compliant with state, federal, and facility regulations.

• Maintain referral logs, inquiry reports, and census records using electronic medical record (EMR) systems.

• Prepare regular reports on referral patterns, admissions, discharges, and occupancy for management review.

Resident & Family Relations

• Serve as the primary contact for residents and families during the admission process, providing guidance and support.

• Address concerns or complaints promptly and professionally to ensure resident satisfaction.

• Conduct facility tours and provide information about services, insurance, and care options.

Qualifications:

• Education: Bachelor’s degree in Healthcare Administration, Nursing, Social Work, Marketing, or related field preferred.

• Experience:

  • Minimum of 3–5 years of admissions or marketing experience in a long-term care, skilled nursing, or rehabilitation setting.

  • Leadership or supervisory experience strongly preferred.

• Knowledge & Skills:

  • In-depth understanding of Medicare, Medicaid, managed care, and private insurance requirements.

  • Strong communication, interpersonal, and organizational skills.

  • Ability to build relationships with families, staff, and referral sources.

  • Proficiency in Microsoft Office and electronic health record (EHR) systems.

  • High level of professionalism, compassion, and discretion.