Customer Service/Sales Clerk

Customer Service/Sales Clerk Job Description

Location: Newport Lobster Company, 800 Aquidneck Avenue, Middletown, RI 02842

Department: Sales/Customer Service

Reports To: Sales Manager / General Manager

Position Summary

The Customer Service/Sales Clerk serves as a primary point of contact for customers, handling incoming calls, processing and entering orders accurately, and coordinating closely with the Purchasing and Sales teams to ensure timely, accurate order fulfillment. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Essential Duties and Responsibilities

• Answer incoming phone calls promptly and professionally, addressing customer inquiries, order requests, and general questions.

• Accurately input customer orders into the point-of-sale/order management system.

• Verify order details (product, quantity, pricing, delivery/pickup information) with customers before finalizing.

• Coordinate with the Purchasing team to confirm product availability and communicate any supply constraints to customers.

• Coordinate with the Sales team on order status, special requests, account-specific pricing, and follow-up needs.

• Resolve routine customer concerns (order discrepancies, delivery timing, product substitutions) and escalate complex issues as needed.

• Maintain accurate and organized records of customer orders and communications.

• Monitor order queues to ensure timely processing and flag urgent or time-sensitive orders.

• Provide general product knowledge to customers regarding seafood offerings, availability, and seasonal items.

• Assist with other administrative or clerical tasks as assigned.

Qualifications

• High school diploma or equivalent required.

• Prior customer service, order entry, or sales support experience preferred.

• Experience in food service, seafood, or wholesale distribution industry a plus.

• Proficiency with computers, order entry systems, and standard office software.

• Strong verbal communication and active listening skills.

• Excellent attention to detail and accuracy under time pressure.

• Ability to multitask and prioritize in a fast-paced environment.

• Strong organizational and problem-solving skills.

• Ability to work collaboratively across departments (Purchasing, Sales, Operations)

Physical Requirement

• Ability to sit or stand for extended periods

• Ability to use a phone and computer for extended periods throughout the shift.

• Occasional lifting of up to 25 lbs (e.g., office supplies, sample product).