What are the responsibilities and job description for the Front of House Manager position at Heritage Restaurant Group?
Front of House Manager (Experience Preferred)
Join the Team at The Mews Tavern
The Mews Tavern, one of South County's most iconic restaurants, is seeking an energetic and motivated Front of House Manager to join our leadership team. Located in the heart of historic downtown Wakefield, The Mews is a high-volume restaurant and bar known for exceptional food, outstanding service, and one of Rhode Island's best craft beer selections.
We're looking for a hands-on leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about creating memorable guest experiences.
Position Summary
The Front of House Manager is responsible for overseeing the daily operations of a busy, multi-area restaurant while leading and supporting front-of-house staff. This role focuses on staff development, scheduling, guest satisfaction, and operational excellence.
The ideal candidate is a strong communicator, team builder, and problem solver with restaurant leadership experience and a commitment to delivering exceptional hospitality.
Key Responsibilities
- Lead front-of-house operations during service and remain visible on the floor during peak business hours
- Foster a guest-focused culture that consistently delivers exceptional service
- Supervise, coach, and develop front-of-house team members
- Create and manage employee schedules
- Assist with training, onboarding, and continued staff development
- Support employee engagement and team-building initiatives
- Help coordinate promotions, events, and sales-driving programs
- Monitor and improve operational efficiency and workflow
- Address guest concerns promptly and professionally
- Maintain cleanliness, organization, and overall appearance of the restaurant
- Ensure compliance with company policies and service standards
Qualifications
- 2 years of restaurant management or supervisory experience preferred
- Strong leadership and team development skills
- Excellent customer service and guest relations abilities
- Experience with staff scheduling and performance management
- Ability to remain calm and effective in a fast-paced environment
- Excellent communication, problem-solving, and follow-up skills
- Experience with restaurant POS systems preferred
- Knowledge of craft beer and the hospitality industry is a plus
- Self-motivated, dependable, and results-oriented
- Availability to work days, evenings, weekends, and holidays
We are willing to train the right candidate with strong leadership potential and hospitality experience.
Compensation & Benefits
Compensation
- $60,000–$65,000 annual salary, depending on experience
- Annual performance and compensation reviews
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Training
- Employee food, beverage, and merchandise discounts
- Professional growth and advancement opportunities
- Positive, team-oriented work environment
About The Mews Tavern
Established in 1947, The Mews Tavern has grown from a small fisherman’s tavern into one of Rhode Island’s most beloved restaurants and bars. Featuring three unique bars, 69 draft lines, a large dining room, and a seasonally inspired menu built around fresh local ingredients, The Mews offers a one-of-a-kind experience for guests and employees alike.
Whether it's award-winning burgers, pizza, wings, local seafood, or an unparalleled craft beer selection, The Mews continues to be a destination for locals and visitors throughout New England.
Join a team that values hospitality, teamwork, and continuous improvement.
Work Location: On-site, Wakefield, RI
Schedule: Days, evenings, weekends, and holidays as needed
Apply today and become part of The Mews Tavern tradition.
Salary : $60,000 - $65,000