What are the responsibilities and job description for the Resident Services Assistant position at Heritage Community of Kalamazoo?
Brief Description
Part-time, Every Other Weekend
Join our community
We are looking for dedicated and compassionate Resident Services Assistants. When you join our team, you work with purpose, form lasting relationships with residents and staff, and make a difference for countless individuals. Here, our focus is on the person. From residents to staff, personal well-being is our top priority. Employees at every level are empowered to personally engage with each other and with individual residents to always do the right thing.
What you will be doing
The Resident Services Assistant plays an important role in supporting Independent Living residents by providing front desk coverage, hospitality, and essential daily services that contribute to a welcoming and safe environment. This position requires an organized and approachable individual who can respond to resident needs, manage multiple tasks, and work both independently and as part of a team.
In this role, the Resident Services Assistant greets residents and guests, answers incoming phone calls, and supports daily operations at the front desk. Responsibilities include submitting and tracking maintenance work orders, coordinating transportation requests through scheduling software, and communicating safety or security concerns to the appropriate staff. This position also carries the Emergency Response phone and responds to resident pendants or emergency calls, ensuring timely support for Independent Living residents.
What we offer
We provide full and part-time employees with a variety of benefits based on their employment classification, including:
If you are passionate about putting people first, creating memorable moments, and accomplishing great things together, we want to hear more about you. Click apply to submit a resume.
Part-time, Every Other Weekend
Join our community
We are looking for dedicated and compassionate Resident Services Assistants. When you join our team, you work with purpose, form lasting relationships with residents and staff, and make a difference for countless individuals. Here, our focus is on the person. From residents to staff, personal well-being is our top priority. Employees at every level are empowered to personally engage with each other and with individual residents to always do the right thing.
What you will be doing
The Resident Services Assistant plays an important role in supporting Independent Living residents by providing front desk coverage, hospitality, and essential daily services that contribute to a welcoming and safe environment. This position requires an organized and approachable individual who can respond to resident needs, manage multiple tasks, and work both independently and as part of a team.
In this role, the Resident Services Assistant greets residents and guests, answers incoming phone calls, and supports daily operations at the front desk. Responsibilities include submitting and tracking maintenance work orders, coordinating transportation requests through scheduling software, and communicating safety or security concerns to the appropriate staff. This position also carries the Emergency Response phone and responds to resident pendants or emergency calls, ensuring timely support for Independent Living residents.
What we offer
We provide full and part-time employees with a variety of benefits based on their employment classification, including:
- $0 out-of-pocket medical insurance—no copays, no deductibles, no kidding.
- A wide selection of company-paid and voluntary benefits including dental, vision, HSA/flexible spending, and many more, so you can choose what fits best.
- Tuition reimbursement and student loan assistance to help you grow your career.
- A 403(b) with company match to help you build a secure future.
- Paid vacation and sick time to prioritize rest and wellness.
- Extra ways to earn more with shift pick-up bonuses and weekend/shift differentials.
- Access to our Employee Assistance Fund in times of need.
- Referral bonuses for helping us grow our team with people you trust
- Access the money you’ve already earned before payday—giving you peace of mind when life can’t wait
- Must be 18 years of age or older
- Experience in hospitality and/or administration support preferred.
- Experience working with adult populations, particularly geriatric residents, preferred
- Valid and current Michigan Driver’s License with a clean driving record.
If you are passionate about putting people first, creating memorable moments, and accomplishing great things together, we want to hear more about you. Click apply to submit a resume.