What are the responsibilities and job description for the Customer Success Manager - Fleet Analytics position at Henry North?
Professional Services Specialist - Aftermarket Fleet Analytics
We’re partnering with a growing material handling and systems organization that is building an in-house professional services function to elevate how customers use, manage, and optimize their equipment fleets.
This role sits post-sale, close to customers, data, and internal teams. You’ll own your desk, work independently, and act as the bridge between telematics data and real business insight for customers.
What You’ll Do
- Lead Quarterly Business Reviews (QBRs) with customers using telematics and fleet data
- Translate usage, service, and cost data into clear insights and recommendations
- Help customers:
- Optimize fleet usage
- Reallocate spend
- Understand service costs
- Plan future equipment purchases
- Partner closely with sales, aftermarket, and technical teams to deliver added value
- Occasionally support pre-sale conversations by providing data examples or insights
- Travel locally to customer sites for in-person reviews and relationship building
Ideal Candidate Profile
- Analytical, detail-oriented, and comfortable working in spreadsheets
- Strong communicator and natural storyteller
- Enjoys being customer-facing and explaining complex ideas simply
- Problem-solver who likes turning data into action
- Comfortable owning their work without micromanagement
Open to:
- Early-career professionals (1–3 years experience)
- Customer success, analytics, operations, or technically inclined backgrounds
Work Setup & Travel
- Remote-friendly with regular customer visits
- Office available but not required
- Travel for in-person QBRs within the territory
Compensation & Perks
- Base salary target: $80,000–$90,000
- Performance-based bonus (mix of quantitative qualitative metrics)
- Company vehicle provided (SUV), plus gas, maintenance, and tolls
- Strong onboarding and training support
Salary : $80,000 - $90,000