IT Onsite Technician

Role:

We are seeking an experienced Onsite Technician at 3rd level to join our team. As an L3 Onsite Technician, you will mostly provide support for complex end user and infrastructure incidents and service requests as well as support your L2 colleagues with more advanced deskside activities. Scope includes the support in the following areas:

• Being the Infrastructure SPOC for the site assigned to and providing Hands and Eyes support for Major Incidents.
• Serving as customer contact onsite for network and computing problems / issues /projects / architectural discussions
• Working with remote infrastructure team to diagnose and resolve issues
• Performing visual health checks on location for server / network equipment and environment
• Onsite, smart hands support for the network equipment (servers), including physical HW builds/rebuilds and OS deployment. Rack-and-stack of network equipment and servers.
• On-Call Support.
• Supporting your L2 colleagues with more complex cases of deskside.

Requirements:

• Knowledge and experience with servers and network equipment as well as meeting room equipment
• Ability to perform deskside functions, rack-and-stack server and network components, and perform Smart Hands support for remote resolver teams when incidents and/or requests cannot be satisfactorily
• Hands on experience in diagnosing, troubleshooting and resolving hardware, software & operating system issues (including Windows 10, Mac OS, MS Office 365 and associated applications)
• Following certifications would be a plus: A Certification or similar, Microsoft certifications, Network certifications, OEM vendor certifications
• This role is a salary non-exempt position with a targeted salary range of $48,000 – $53,000 USD.
• Break/Fix activities and hardware troubleshooting
• Software troubleshooting as well as installation, configuration, and maintenance of hardware and software systems IMACD (Installs, Moves, Adds, Changes, Disposals)

Benefits:

• Buddy program
• Health/ Medical insurance
• Internal career development program
• Life insurance
• Onboarding program
• Unlimited employment contract

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.