IT Onsite Technician

Role:

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities

• Provide technical support onsite to our clients at their location
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals
• Install, configure, and maintain hardware and software systems
• Participate in project rollouts and deployments
• Maintain accurate records of repairs, inventory, and equipment
• Communicate effectively with clients, team members, and management

Requirements:

• 2 years of experience as a Desktop Technician
• Technical certifications such as A or Network are preferred
• Familiarity with Windows OS, Mac OS, and various software applications
• Knowledge of TCP/IP and networking protocols
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Flexibility to work outside of normal business hours, as needed
• This role is a Salary Non-Exempt position with a targeted pay range of $45,000 - $52,000 per year.

Benefits:

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Unlimited employment contract

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.