What are the responsibilities and job description for the IT Field Service Technician position at Hemmersbach?
Role:
In this role, you’ll be the frontline representative of our service organisation, travelling to customer sites to perform hands-on break/fix support and hardware replacements for OEM companies, including desktops, laptops, and printers, as well as selected enterprise-level IT equipment.
Key Responsibilities:
- Troubleshoot and repair laptops, desktops, tablets, and workstations.
- Replace defective components such as motherboards, hard drives, memory, and screens following manufacturer guidelines.
- Validate warranty status and adhere to repair protocols.
- Document all repairs accurately in ticketing systems.
- Track and manage parts logistics.
- Verify part delivery at pick-up/drop-off locations or customer site before dispatch.
- Communicate professionally with clients to confirm appointments, explain repairs, and ensure satisfaction.
- Maintain a clean, professional appearance in line with company standards.
- Escalate unresolved issues through the appropriate channels promptly.
Requirements:
- Willingness to drive 50-200 miles per day.
- Ability to work independently and meet strict SLAs.
- Exceptional communication skills with a customer-focused approach.
- Strong knowledge of PC hardware architecture and troubleshooting.
- Valid driver’s license, reliable transportation and clean driving record. (mileage reimbursed).
- Comfortable lifting and handling equipment up to 50 lbs.
- Relevant OEM hardware repair certifications (or willingness to obtain).
- This role is a Salary Non-Exempt position with a targeted salary range of $50,000 – $55,000 USD.
Benefits:
- Buddy program
- Dental insurance
- Health/ Medical insurance
- Internal career development program
- Life insurance
- Sick leave payments
- Vision Insurance
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Salary : $50,000 - $55,000