Tier 1 IT Support Technician

IT Support Technician

Onsite – Addison, IL – Office & Production Facility

Position Summary

We are seeking an onsite IT Support Technician to provide front-line technical support at our Addison, IL facility. This role supports both office staff and plant personnel and serves as the first point of contact for computer, network, and equipment issues.

This position focuses on troubleshooting, verifying problems, gathering accurate information, and escalating issues when needed. Many users are not technical, so the ability to listen carefully, observe the situation, and determine what is actually wrong is essential.

This is a hands-on onsite role, not a call-center helpdesk. The position requires someone who is dependable, detail-oriented, and able to work through real-world problems in a production environment.

This role can grow into more technical responsibilities over time for someone who shows strong ability and willingness to learn.

Essential Duties and Responsibilities

• Provide first-level technical support in person, by phone, and by email
• Troubleshoot computers, printers, monitors, scanners, and WiFi issues
• Assist users with Microsoft 365, email, and basic software problems
• Set up workstations, computers, and peripheral equipment
• Verify reported issues by checking equipment, power, and connectivity before escalating
• Gather clear and accurate details so IT staff can resolve issues efficiently
• Document support requests and actions taken
• Maintain inventory of computers, monitors, and devices
• Assist with hardware installs, moves, and replacements
• Support users in both office and production floor environments
• Travel between nearby locations when needed
• Assist with projects and system changes as required
• Must possess a valid Driver’s License and a reliable vehicle for travel between plants in Addison and Franklin Park.

Skills and Requirements

• 2 years experience in IT support, desktop support, or similar hands-on technical role
• Strong knowledge of Windows PCs, printers, and common office software
• Experience troubleshooting hardware, software, and connectivity issues
• Basic networking knowledge (WiFi, IP, printers, general connectivity)
• Ability to diagnose problems using logical troubleshooting, not just instructions
• Able to verify what is actually wrong instead of relying only on what is reported
• Comfortable working directly with non-technical users
• Able to work independently and manage multiple tasks
• Must be comfortable working onsite in an office and production environment
• Reliable attendance and steady work pace required

Preferred but not required:

• Excel experience
• Basic database or data experience
• Power Query or reporting tools
• Spanish speaking
• Experience in manufacturing or warehouse environment

Working Conditions

• Onsite position in Addison, Illinois
• Office and production facility environment
• May include noise, cold areas, or production floor work
• Must be able to lift up to 25 lbs
• Occasional extended hours may be required during outages or projects