What are the responsibilities and job description for the Tier 1 IT Support Specialist position at Jorie AI?
Salary: $50-60KAbout Jorie:Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.Our work environment:Remote opportunities Growth advancement opportunitiesFlexible work environment (Work-life Balance)Collaborative and friendly company cultureGreat Benefits:401(k) matching up to 4%MedicalDentalVisionLong/Short Term Disability insuranceLife insurance $25,000 Paid by employerPTO 2 weeks10 and half HolidaysJob Title: Tier 1 IT Support Specialist (Onsite - OakBrook, IL)Job Overview:We seek a dependable and customer-focused Tier 1 IT Support Specialist to provide on-site, face-to-face technical support for our corporate office users. This role is critical in ensuring smooth day-to-day IT operations across our business units, many supporting healthcare functions. The ideal candidate is organized, approachable, and eager to solve problems in person while maintaining clear communication and excellent follow-through.Responsibilities:Serve as the first point of contact for on-site staff needing technical assistance with computers, phones, applications, and printers.Troubleshoot and resolve hardware, software, and network issues on Windows laptops and desktopsSet up and configure new hire equipment, including Intune-enrolled devices, phones, and user accessSupport Entra ID (Azure AD) identity-related requests, including password resets, MFA issues, and group assignmentsMaintain office IT infrastructure such as network printers, wireless access points, docking stations, and conference roomsLog and manage support tickets using Jira, escalating when necessaryProvide basic training or walkthroughs to end-users for standard tools (Outlook, Teams, SharePoint)Participate in hardware inventory, software license tracking, and office IT auditsEnsure adherence to HIPAA and HITRUST-aligned security and compliance practicesRequirements:12 years of professional IT support experience in an office environmentHands-on experience supporting Windows systems, Microsoft 365 applications, and AzureSolid troubleshooting skills for desktops, laptops, peripherals, and basic networkingStrong interpersonal and communication skills; able to work directly with non-technical usersPunctual and dependable with a customer-first mindsetComfortable following SOPs and documenting resolutionsPreferred Qualifications:Exposure to Microsoft Intune and endpoint security tools (e.g., Microsoft Defender)Familiarity with Entra ID (Azure Active Directory), VPN clients, and MFA toolsExperience in a healthcare or regulated industry (HIPAA/HITRUST knowledge is a plus)Experience with conference room A/V systems, printers, and VOIP phonesWork Environment:100% on-site position located in our Oak Brook, IL officeStandard business hours with flexibility required for device setup, updates, on-call, or vendor visitsFace-to-face user interaction is a core part of this roleLocation & Hours:Onsite Location: Oak Brook, IL On-Site Only 1211 W. 22nd Street, OakBrook, ILMon-Fri 7:30AM - 4:00PMCSTFulltime
Salary : $50,000 - $60,000