What are the responsibilities and job description for the HLA Dispatcher position at HEARTLAND AMBULANCE SERVICE LLC?
Job Title: 911 & IFT Dispatcher
Location: Indiana
Job Description:
We are seeking a calm, organized Dispatcher to handle 911 emergencies and interfacility transport (IFT) calls. You will coordinate EMS units, communicate with hospitals and field personnel, and ensure timely, efficient responses. Key responsibilities include:
-
Receiving and prioritizing 911 and IFT calls
-
Dispatching EMS units and monitoring their status
-
Communicating with hospitals, patients, and field personnel
-
Maintaining accurate records of all calls and activities
-
Following EMS dispatch protocols and procedures
-
High school diploma or equivalent
-
Previous 911 or EMS dispatch experience preferred
-
Excellent communication and multitasking skills
-
Familiarity with CAD systems and medical terminology a plus
-
Ability to work rotating shifts, nights, weekends, and holidays
Physical Requirements:
-
Ability to sit for extended periods while monitoring communications systems.
-
Capability to handle high-stress situations calmly and effectively.
Salary : $17