What are the responsibilities and job description for the HLA Contract Dispatch/Communications position at HEARTLAND AMBULANCE SERVICE LLC?
Job Title: 911 & IFT Dispatcher
Location: Indiana | Employment: Contract
Job Description:
We are seeking a calm, organized Dispatcher to handle 911 emergencies and interfacility transport (IFT) calls. You will coordinate EMS units, communicate with hospitals and field personnel, and ensure timely, efficient responses. Key responsibilities include:
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Receiving and prioritizing 911 and IFT calls
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Dispatching EMS units and monitoring their status
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Communicating with hospitals, patients, and field personnel
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Maintaining accurate records of all calls and activities
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Following EMS dispatch protocols and procedures
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High school diploma or equivalent
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Previous 911 or EMS dispatch experience preferred
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Excellent communication and multitasking skills
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Familiarity with CAD systems and medical terminology a plus
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Ability to work rotating shifts, nights, weekends, and holidays
Physical Requirements:
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Ability to sit for extended periods while monitoring communications systems.
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Capability to handle high-stress situations calmly and effectively.
Salary : $17