What are the responsibilities and job description for the Dispatch Coordinator position at Quantum Enterprises?
Company Description Quantum Enterprises is a locally owned, full-service construction firm serving Louisville, KY and the surrounding areas. With over 100 years of combined industry experience, the company provides professional demolition, excavation, carpentry, and a range of job site facility rentals, including roll-off dumpsters and port-a-pot units. Quantum is a member of the Better Business Bureau, a Class B Demolition contractor, and is fully insured and bonded. The company has grown into one of the area’s leading construction providers by expanding services and building strong professional relationships. Quantum’s team of seasoned trade professionals is dedicated to safety, quality, integrity, and delivering reliable results for every project.
Role Description The Dispatch Coordinator is a full-time, on-site role based in Louisville, KY. This role is responsible for scheduling, dispatching, and tracking crews, equipment, and rental units to job sites, ensuring timely and efficient service. Day-to-day tasks include receiving and prioritizing work orders, coordinating with field teams and drivers, updating schedules and logs, and performing accurate data entry in dispatch systems. The Dispatch Coordinator will communicate regularly with customers and internal stakeholders to confirm details, resolve scheduling conflicts, and provide status updates. This role also supports continuous improvement of dispatch processes, helps maintain compliance with safety and company policies, and assists with administrative tasks related to job site operations.
Qualifications
Role Description The Dispatch Coordinator is a full-time, on-site role based in Louisville, KY. This role is responsible for scheduling, dispatching, and tracking crews, equipment, and rental units to job sites, ensuring timely and efficient service. Day-to-day tasks include receiving and prioritizing work orders, coordinating with field teams and drivers, updating schedules and logs, and performing accurate data entry in dispatch systems. The Dispatch Coordinator will communicate regularly with customers and internal stakeholders to confirm details, resolve scheduling conflicts, and provide status updates. This role also supports continuous improvement of dispatch processes, helps maintain compliance with safety and company policies, and assists with administrative tasks related to job site operations.
Qualifications
- Strong dispatching skills with experience coordinating crews, equipment, or service calls.
- Excellent communication and customer service skills for interacting with internal teams and external clients.
- Ability to multi-task effectively in a fast-paced environment, with strong organizational and time-management skills.
- Proficiency in data entry and basic computer applications, including dispatch or scheduling software.
- Attention to detail and accuracy when managing schedules, work orders, and documentation.
- Knowledge of construction or field operations is beneficial, especially in demolition, excavation, or site services.
- High school diploma or equivalent required; additional training or coursework in logistics, administration, or related fields is a plus.
- Ability to work on-site in Louisville, KY and collaborate effectively with cross-functional teams.