Housing Quality Inspector

Position Title: Voucher Programs Processor (Certified)
Last Reviewed: February 2025
Department: Rental housing Programs
Position Status: Full-Time
FLSA Classification: Non-Exempt
Reports to: Occupancy & Voucher Programs Compliance Manager

Position Statement
The Voucher Programs Processor (VPP) interacts directly with current participants and landlords
to achieve full recertification compliance for all voucher participants across the Hearthway, Inc.
portfolio. This individual is responsible for maintaining recertification compliance for all voucher
programs. The Voucher Programs Processor will be responsible for maintaining the required
compliance regulations regarding recertifications of existing participants. Hearthway, Inc. develops
and uses strict policies and procedures that the VPP will be required to utilize to maintain a
minimum error rate and zero material findings rate for all current participant files. At Hearthway,
Inc., our work is driven by our mission, our core values and our culture of diversity and inclusion.

Essential Responsibilities

Customer Service

• Explain program eligibility requirements, rent calculations, and regulatory and procedural

• Be responsive and timely to questions and concerns raised.
• Make referrals for other programs and services to appropriate staff or outside agencies.

Recertification Processing Functions
• Perform all recertification processes in accordance with Hearthway, Inc. policies and

1 Fenn Street., 3rd Floor, P.O. Box 1180, Pittsfield, Massachusetts 01201 Tel 413.499.1630 Fax 413.496.9831 www.hearthway.org

This document can be translated upon request. Este documento pode ser traduzido, a pedido do requerente.
Este documento puede ser traducido a su petición. Qoraalkan waa la turjumi karaa hadii la codsado.

Tài liệu này có thể được phiên dịch nếu yêu cầu. Данный документ может быть переведен по вашей просьбе.

Hearthway, Inc. does not discriminate on the basis of disability status in the admission or access to, or treatment
or employment in, its federally assisted programs and activities.

• Gain a complete understanding of computer software programs used by various programs.
• Ensure all Hearthway Inc.’s vouchers are in compliance with all funding sources by

maintaining compliance of the recertification process for all participants.
Required Skills or Abilities

• Working knowledge of Microsoft Office, Word, Excel, and basic internet skills.
• Excellent verbal and written communication skills
• Occupancy Specialist Certification must be obtained within one (1) year of employment.
• Thorough knowledge of record maintenance.
• Ability to meet and deal tactfully and courteously with the public.
• Ability to understand and follow moderately complex written and oral instructions,

regulations, and policies, to explain the re-examination process to participants and
landlords in an objective and impartial manner.

• Knowledge of basic math principles sufficient to perform calculations for determining rent

• Ability to prepare clear, concise reports and make appropriate recommendations within

• Mission-driven and able to maintain strong values and seek creative solutions in a

Physical Requirements

• Stationary work. Exerting up to 10 pounds of force occasionally to lift, carry, push, pull or

• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

computer/laptop/iPad.
• Work is performed in an office environment and requires the ability to operate standard

office equipment (phone, fax machine, copy machine, postage machine, etc).
• Must have the ability to walk short distances.

Education and Experience

• High school/vocational diploma, GED equivalent
• Associates Degree preferred
• Prior human service experience preferred but not required.

1 Fenn Street., 3rd Floor, P.O. Box 1180, Pittsfield, Massachusetts 01201 Tel 413.499.1630 Fax 413.496.9831 www.hearthway.org

This document can be translated upon request. Este documento pode ser traduzido, a pedido do requerente.
Este documento puede ser traducido a su petición. Qoraalkan waa la turjumi karaa hadii la codsado.

Tài liệu này có thể được phiên dịch nếu yêu cầu. Данный документ может быть переведен по вашей просьбе.

Hearthway, Inc. does not discriminate on the basis of disability status in the admission or access to, or treatment
or employment in, its federally assisted programs and activities.

Hearthway, Inc. Commitment to Equity
Diversity and a culture of inclusion are crucial to the mission of Hearthway, Inc. We believe that
self-reflection and awareness is critical, that diverse, equitable and inclusive representation should
be reflected by our board, our team members, and in our programming and services.

Qualified applicants will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran
status.



Disclaimer
This job description is not a contract for employment, and it is also not an inclusive listing of all
duties, responsibilities, and expectations of the position. This document does not extend an offer of
permanent or continuous employment. Hearthway, Inc. is an at-will employer.

Team Member Signature: Date:

1 Fenn Street., 3rd Floor, P.O. Box 1180, Pittsfield, Massachusetts 01201 Tel 413.499.1630 Fax 413.496.9831 www.hearthway.org

This document can be translated upon request. Este documento pode ser traduzido, a pedido do requerente.
Este documento puede ser traducido a su petición. Qoraalkan waa la turjumi karaa hadii la codsado.

Tài liệu này có thể được phiên dịch nếu yêu cầu. Данный документ может быть переведен по вашей просьбе.

Hearthway, Inc. does not discriminate on the basis of disability status in the admission or access to, or treatment
or employment in, its federally assisted programs and activities.