Tenant Relations Specialist

Hearthway, Inc. is seeking a Tenant Relations Specialist who is passionate about creating positive living environments and strengthening communities. In this role, you will serve as a key connection between residents and property management—ensuring tenants feel supported, informed, and respected while maintaining the operational and financial health of the property.

The Tenant Relations Specialist plays an important role in curating the overall tenant experience. This includes maintaining strong communication with residents, resolving concerns, supporting compliance requirements, and helping ensure tenants have access to the resources they need to thrive.

This position also supports the financial stability of the property by monitoring rent and subsidy receivables, enforcing lease agreements, and ensuring tenant compliance with all applicable regulations.

Key Responsibilities

• Foster a positive tenant experience through proactive communication and relationship building
• Address and resolve tenant concerns while supporting a respectful and cooperative community environment
• Mediate tenant conflicts when necessary
• Oversee lease and community guideline enforcement, including issuing lease violations when appropriate
• Provide regulatory notices and communications to tenants as required

Financial & Compliance Responsibilities

• Monitor tenant rent and subsidy accounts receivable
• Collect unpaid rents and maintenance fees
• Represent the organization in court proceedings when operationally necessary
• Ensure compliance with federal, state, and local housing regulations

Tenant Move-In, Move-Out & Leasing

• Conduct unit showings for prospective tenants
• Coordinate and complete the tenant move-in process
• Manage the tenant move-out process
• Support annual resident recertifications in collaboration with the Occupancy Compliance Team
• Collaborate with the Occupancy Compliance Team to obtain required documentation for new tenants

Collaboration & Community Support

• Work closely with the Resident Services Team to support tenant wellbeing and provide referrals when appropriate
• Build strong working relationships with internal teams including Facilities, Resident Services, and Occupancy & Compliance

Property Operations

• Conduct weekly property site visits with one designated in-office administrative day
• Participate in staff meetings and required organizational events
• Remain current on industry trends, regulations, and best practices
• Learn and utilize Hearthway’s property management software systems

Required Skills & Qualifications

• Valid driver’s license and reliable transportation required
• Ability to respond to evening or weekend emergency calls when necessary
• Strong written and verbal communication skills
• Ability to read, write, and communicate clearly in English
• Proficiency with Microsoft Outlook, Excel, and Word
• Strong problem-solving and independent decision-making abilities
• Ability to build positive relationships and navigate diverse situations with professionalism and empathy
• Mission-driven individual who thrives in a collaborative, inclusive, and solutions-oriented environment

Education & Experience

• Associate degree in Business Administration, Social Services, or related field, or equivalent experience
• 2–5 years of experience in property management, real estate, housing, or social services
• 1–3 years of supervisory or management experience preferred

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $55,000 - $65,000